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Axiom Axiom Cloud plan $25 / month + usage
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How do I cancel Honeycomb?
2 min Self-serve No fee To cancel
Short answer
Cancel Honeycomb Pro from Account, then Team Settings, then Billing: select Update Plan and choose Free. It takes a couple of minutes, and a Pro cancellation takes effect at the end of the subscription term. Fees are non-refundable and non-cancelable unless the Service says otherwise.
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What you are cancelling
Observability platform for high-cardinality traces, logs, and metrics, with querying, SLOs, and AI investigation tools. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Honeycomb documents Update Plan and Select Plan, not a button labelled Cancel. Choose Free to leave a paid tier.
1
Sign in as a Team Owner
Only Team Owners can change billing settings and update plans.
2
Open Account, then Team Settings
Select Account (your avatar) from the navigation menu, then choose Team Settings.
3
Open the Billing view
On the Team Settings page, select the Billing view. It shows the current plan and billing information.
4
Select Update Plan
Select Update Plan. On Select Your Plan, select Select Plan next to Free or another lower plan. Follow the prompts shown there.
5
Confirm the change
If a confirmation modal appears, review the current and selected plan and select Confirm. A Pro cancellation takes effect at the end of the subscription term.
1
Only Team Owners can change the plan
Team Owners control billing and destructive actions. Team Members and Read-Only users cannot upgrade or adjust pricing.
2
Enterprise and MSA customers follow the order form
Enterprise plans use Contact Sales. If the organization has a separate written MSA, that MSA controls instead of the public Terms of Service.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Honeycomb
Honeycomb has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Axiom Axiom Cloud plan $25 / month + usage Free plan sentry.io
Sentry Sentry Team plan $29 / month
Switch to Sentry
Or read our Sentry guide
Easier to cancel signoz.io
SigNoz SigNoz Teams plan $49 / month
Switch to SigNoz
Or read our SigNoz guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Honeycomb renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Honeycomb Terms of Service say all fees are non-refundable and non-cancelable unless otherwise indicated in the Service. If Honeycomb terminates a current Pro plan, it will issue a pro-rated refund for the remainder of the subscription term.
Is there a cheaper way to stay?
You can update the plan at any time from Team Settings, Billing, Update Plan. A downgrade is charged at the new rate on the next billing cycle, with no prorating between cycles. Downgrading may reduce capacity. Free remains available after leaving Pro.
Can I pause instead of cancel?
No pause or billing-hold option is documented in the pricing docs, change-plan docs, or Terms of Service.
What happens to my account data?
Events and logs are kept 60 days. Time-series metrics datasets are kept 13 months by default. Retention is based on ingest date. After a plan change, existing data is kept up to the applicable retention period. After termination, access to Customer Data ends and Honeycomb may delete it. You can delete datasets in the product. Account-information deletion can be requested at [email protected].
Frequently asked questions
When does cancelling Honeycomb Pro take effect?
At the end of the Pro subscription term. A mid-cycle downgrade is billed at the new rate on the next cycle.
Can I get a refund from Honeycomb?
Fees are non-refundable and non-cancelable unless the Service says otherwise. Honeycomb issues a pro-rated refund only if it terminates a current Pro plan.
Who can change the Honeycomb plan?
Only a Team Owner. Members and Read-Only users cannot upgrade or adjust pricing.
What happens to my data if I leave Pro?
Existing data is kept up to the retention window (60 days for events and logs, 13 months for time-series metrics). After the Terms end, Honeycomb may delete Customer Data.
Is there a free Honeycomb plan after I cancel?
Yes. Free stays available with up to 20M events and 100M metrics data points per month.
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Did these steps still work?
Manually verified on 17 Aug 2026, based on official documentation. If Honeycomb changed something, telling us takes one click - a human re-checks every report.