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Vultr Vultr Cloud Compute plan From $2.50 / month
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How do I cancel Hetzner Cloud?
2 min Self-serve No fee To cancel
Short answer
Stop Hetzner Cloud billing in Hetzner Console: open the project, select Server, open the server, click Delete and confirm. It takes about 2 minutes and is effective immediately, with a pro-rated final invoice. Hetzner bills hourly usage up to the monthly cap and does not document a general refund for deleted cloud servers.
Opens console.hetzner.com. We are not affiliated with Hetzner Cloud and never handle your login.
What you are cancelling
Hetzner Cloud virtual servers managed in Hetzner Console, separate from Robot dedicated servers and konsoleH hosting. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
This guide is Hetzner Cloud in Console only, not Robot dedicated servers or konsoleH.
1
Open Hetzner Console
Go to console.hetzner.com/projects, log in, and select the project that holds the server.
2
Open the server
Select Server in the menu, then open the cloud server you want to cancel.
3
Click Delete and confirm
Click Delete and confirm. The resource cannot be restored. You receive a pro-rated final invoice for hourly use up to the monthly cap.
4
Delete leftover paid resources
Delete snapshots, backups, volumes, floating IPs and other project resources that still accrue charges. Powering a server off does not stop billing.
Deleted Console resources cannot be recovered. Data deletion is treated as immediate.
1
Closing the whole customer account
Hetzner says customers normally cancel products one by one. Full account closure is exceptional: submit a support request, list every product, allow 30 days to the end of the month, pay invoices, then delete the account at accounts.hetzner.com/account/delete if you still have access.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Hetzner Cloud
Hetzner Cloud has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Vultr Vultr Cloud Compute plan From $2.50 / month Different pricing lightsail.aws.amazon.com
AWS Lightsail AWS Lightsail Linux/Unix instance plan From $3.50 / month
Switch to AWS Lightsail
Or read our AWS Lightsail guide
Different pricing kamatera.com
Kamatera Kamatera Basic plan $4 / month
Switch to Kamatera
Or read our Kamatera guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Hetzner Cloud takes cancellations as a written request - paste this into your cancellation request.
Subject: Cancel Hetzner Cloud products and close account [your account email]
Please cancel every Hetzner Cloud product and service on account [your account email] and close the customer account. Please confirm the effective date in writing.
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Hetzner Cloud renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Cloud servers are billed after use at the hourly rate up to the monthly cap. No general refund is documented for a deleted cloud server. EU consumers have a 14-day withdrawal right; if the service has already begun, Hetzner invoices the pro-rata amount. Remaining account credit can be refunded through support after invoices are paid.
Is there a cheaper way to stay?
You can rescale a cloud server in Console. Rescaling a server on legacy pricing switches it to current pricing. There is no free cloud plan after the last server is deleted.
Can I pause instead of cancel?
No cloud-server pause is documented. Powered-off servers are billed until deleted. Hetzner suggests taking a snapshot and deleting the server if you will be off for a long time.
What happens to my account data?
After you delete a Console resource, Hetzner cannot restore it and says data is deleted after cancellation, typically immediately. After a customer account is deactivated, Hetzner keeps data 3 years with no product usage or 14 years when invoices exist, then deletes it.
Frequently asked questions
Does the 30-days-to-the-end-of-the-month rule apply to Hetzner Cloud?
No. That policy does not apply to Hetzner Cloud servers. Deleting a cloud server in Console is effective immediately.
Do I pay after I delete a Hetzner Cloud server?
Yes. You receive a final pro-rated invoice for hourly use up to the monthly cap.
Does shutting down a Hetzner Cloud server stop charges?
No. Servers that have finished creation are billed until deleted, including powered-off servers.
How do I close the entire Hetzner account?
Cancel products one by one first. Full account closure is exceptional and goes through support, then accounts.hetzner.com/account/delete.
Are Hetzner Cloud prices in USD?
Product pages are EUR-first, excluding VAT, and IPv4 is extra. This guide does not convert those prices to USD.
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Manually verified on 17 Aug 2026, based on official documentation. If Hetzner Cloud changed something, telling us takes one click - a human re-checks every report.