How do I cancel Expensify?
Cancel an Expensify Annual plan from Account, Subscription, then Cancel subscription. It takes about two minutes, and the workspace stays on Pay-per-use unless you delete it. Fees are nonrefundable except when an Annual request is approved after a single bill and no balance.
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Expense management platform for receipt scanning, reports, corporate cards, travel, and reimbursements, with Collect and Control workspaces. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Cancel subscription only ends an Annual commitment if approved. Delete the workspace to stop Pay-per-use charges.
The Workspace owner signs in on web or mobile and goes to Account, Subscription. Cancel subscription appears after the free trial ends and a payment card has been added or the workspace has been billed once.
Choose a reason, review the acknowledgment that this is a request and approval is not guaranteed, then Submit.
Approved Annual cancellation switches the workspace to Pay-per-use. To stop monthly member charges, the owner opens Workspaces, the three dots next to the workspace, Delete workspace, and confirms.
Only the owner can request Annual cancellation or delete the workspace. An Annual workspace cannot be deleted until the term ends unless cancellation is approved.
You cannot change an invoiced subscription plan in the app. Contact the Account Manager or Concierge. A Statement of Work can require 90 days' notice not to renew.
Most Annual subscriptions cannot be cancelled before the 12-month commitment ends.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Not cancelling today? Put it in your calendar.
Tell us when Expensify renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelExpensify's Terms of Service say all fees and charges are nonrefundable and there are no refunds or credits for partially used periods. An Annual cancellation request may be approved automatically if you have been billed only once and have no outstanding balance. Otherwise the 12-month commitment stays in force.
The owner can change plan type from Workspaces, workspace name, Overview, Plan type, then Collect or Control. Annual Control cannot downgrade to Collect before the term ends. Cancelling Annual moves the workspace to Pay-per-use, it does not delete it.
No pause of an Expensify Collect or Control subscription is documented.
Deleting a workspace is permanent. Submitted expenses stay available to admins, auditors, and the submitter. Closing the personal account from Account, Security, Close account permanently deletes the account and unsubmitted expenses. Shared workspace expenses can remain for legal and regulatory reasons. The privacy policy says personal data is deleted as soon as practicable after you stop using the service, except as required by law.
Frequently asked questions
Does Cancel subscription stop all Expensify charges?
No. It only ends the Annual commitment if approved. The workspace continues on Pay-per-use. Delete the workspace to stop future member charges.
When is an Annual cancellation approved?
Automatically if you have been billed only once and have no outstanding balance. Other requests are reviewed in Concierge and may be refused.
Does Expensify refund unused months?
The Terms say fees are nonrefundable and there are no credits for partial periods. The only published exception is an eligible Annual cancellation after a single bill.
Can I delete a workspace on an Annual plan?
Not until the term ends, unless Expensify approves cancellation first.
Does closing my user account cancel the workspace?
No. Workspace owners must delete or transfer the workspace first. Closing the user account is a separate permanent deletion.
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Manually verified on 17 Aug 2026, based on official documentation. If Expensify changed something, telling us takes one click - a human re-checks every report.