Cancel Essentials from Plans & Billing using the cancellation option at the bottom; Premium and Enterprise customers contact their Customer Success Manager. Allow about 2 minutes and give 30 days' prior notice. Access and messaging stop immediately at cancellation, fees remain due for the current term, and paid fees are non-refundable.
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Customer messaging and automation platform for email and other channels, with usage-based Essentials and annual Premium and Enterprise plans. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Sign in to Customer.io and open the account's Plans & Billing page. You must be an Account Admin or a Member with the account-level Access billing & account info permission.
For an Essentials or Startup plan, find the option to cancel the account at the bottom of Plans & Billing and follow the confirmation shown there.
Cancellation immediately stops messages and removes user access, so save required information before confirming.
Messages stop and user access ends immediately when the account is cancelled. Export required information first.
Premium and Enterprise plans are annual and cancel through the assigned Customer Success Manager.
Premium and Enterprise customers must contact their Customer Success Manager to cancel. The Terms require 30 days' prior written notice to prevent renewal.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Customer.io Premium costs $12,000 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Customer.io plan? Pick it below.
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C Customer.io Premium · $1,000/month, billed yearly
Tell us when Customer.io renews and download a calendar reminder that lands 32 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Customer.io requires 30 days notice - your reminder will land 32 days before the renewal date you enter. Customer.io's Terms require 30 days' prior written notice to prevent automatic renewal; cancel early and retain the confirmation.
All fees paid are non-refundable unless required by law. Customers remain liable for all fees for the rest of the current subscription term after termination.
No post-cancellation free plan is documented. The pricing page lists Essentials as the lowest current paid plan; Premium and Enterprise customers should discuss plan changes with their Customer Success Manager.
No subscription pause option is documented in the official cancellation, pricing, or Terms pages.
Messages stop and user access is removed immediately on cancellation. Account data is scheduled for deletion after 60 days and is unrecoverable once deleted. The billing team can restore an account within that 60-day window.
Open the account's Plans & Billing page and use the cancellation option at the bottom. You need billing access at the account level.
Contact the assigned Customer Success Manager and provide notice at least 30 days before renewal.
Customer.io says messages stop sending and user access is removed immediately once the account is cancelled.
Paid fees are non-refundable unless required by law, and fees for the remainder of the current subscription term remain due.
The account is scheduled for deletion after 60 days. Within that window the billing team can restore it; after deletion it is unrecoverable.
No subscription pause option is documented in the official cancellation, pricing, or Terms pages.
Manually verified on 13 Aug 2026, based on official documentation. If Customer.io changed something, telling us takes one click - a human re-checks every report.
