Downgrade Cognito Forms from organization Settings > Plan & Billing > Change Plan by selecting the free Individual plan. It takes about 2 minutes. Monthly plans stop at the applicable term end; annual subscriptions are fixed for 12 months, and Cognito Forms generally does not refund unused fees.
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Online form and workflow builder for individuals, teams and enterprises. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Sign in, open organization Settings and select Plan & Billing.
Open Change Plan and select the free Individual plan.
Choose a reason and confirm Downgrade.
Downgrading can reduce users, storage and features and can lock excess entries for 30 days.
Export any excess entries before the downgrade takes effect.
Excess entries can be locked for 30 days after downgrade.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Cognito Forms Pro costs $288 a year. The saving shown is what stays in your account over the next twelve months. On a different Cognito Forms plan? Pick it below.
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Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
CF Cognito Forms Pro · $24/month, billed monthly
Tell us when Cognito Forms renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Cognito Forms states that fees are generally non-refundable. Its terms do not promise a refund for unused annual time.
A downgrade can lock excess entries for 30 days and reduce storage, user and feature limits. Annual subscriptions remain fixed for their 12-month term and stop renewal at term end.
No subscription pause option is documented in Cognito Forms' pricing, terms or account guidance.
Deleting an organization cancels a monthly subscription and removes its forms and entries. Account deletion is separate and may require first deleting or leaving organizations.
Organization Settings > Plan & Billing > Change Plan, then choose Individual.
No general unused-term refund is promised in the official terms.
They can be locked for 30 days after downgrade.
Manually verified on 16 Aug 2026, based on official documentation. If Cognito Forms changed something, telling us takes one click - a human re-checks every report.
