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How do I cancel Capsule?

$216 / year SEO & marketing Starter · billed via web
3 min Self-serve No fee To cancel
Short answer

The Super Administrator cancels Capsule from Account Settings, Account and Plan, then the Cancel Account section. It takes about three minutes and access ends immediately, with a 14-day restore window. Capsule does not document a general refund after cancellation.

Cancel Capsule

Opens capsulecrm.com. We are not affiliated with Capsule and never handle your login.

What you are cancelling

CRM for managing contacts, sales pipelines and client projects. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.

Checked against Capsule's own documentation · Last verified 13 Aug 2026

Step-by-step instructions

1
Open Account and Plan

Sign in as the Super Administrator and go to Account Settings, then Account and Plan.

2
Start Cancel Account

Under the Cancel Account heading, click the button to cancel the account.

3
Confirm the account information

On Account Cancellation, review the information and tick every required checkbox.

4
Choose Cancel account

Select Cancel account. Capsule emails a confirmation with a restore link valid for 14 days.

Cheaper swaps

Keep up to $348 a year of that $432

Capsule Growth costs $432 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Capsule plan? Pick it below.

Prices checked 10 Aug 2026
3 options verified by us
Biggest saving hubspot.com
HubSpot HubSpot Starter Customer Platform plan $84 / year
$348 stays with you
every year
$432 $84 a year
$84 you pay $348 you keep
Cancels in about 3 minutes
Switch to HubSpot Or read our HubSpot guide
Cheaper than Capsule close.com
Close Close Solo plan $19 / user / month
$324 stays with you
every year
$432 $108 a year
$108 you pay $324 you keep
Cancels in about 2 minutes Rated Easy to cancel
Switch to Close Or read our Close guide
Cheaper than Capsule pipedrive.com
Pipedrive Pipedrive Lite plan $168 / seat / year
$264 stays with you
every year
$432 $168 a year
$168 you pay $264 you keep

Why this one - Lower-cost sales pipeline CRM

Lower annual entry price Visual sales pipeline Different contact and project limits
Switch to Pipedrive Or read our Pipedrive guide

Compare all 10 verified alternatives to Capsule

No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.

Biggest saving · HubSpot Keep $348 a year Switch

Capsule Growth costs you $432 a year

Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.

Ca Capsule Growth · $36/month, billed yearly

$432
a year if you keep it · $36/mo

Not cancelling today? Put it in your calendar.

Tell us when Capsule renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.

Works with Apple, Google and Outlook calendars. Your renewal date shows in Capsule's billing settings.

Refunds, downgrades, pausing and your data

Four questions people ask before they cancel
Can I get my money back?

Capsule's checked billing and cancellation pages do not document a general refund after cancellation.

See policy
Is there a cheaper way to stay?

A paid subscription can be downgraded to the Free plan when the account fits its limits. Features above the lower plan's limits must be removed first.

Read this
Can I pause instead of cancel?

No voluntary subscription-pause option is documented. Capsule's payment holidays relate to failed-payment account handling.

Not available
What happens to my account data?

Access ends immediately after cancellation. Capsule provides a 14-day restore window, then deletes account content; partial archival content may remain in backups for up to 50 days.

Read this first

Frequently asked questions

Answers checked with the steps above
Who can cancel Capsule?

The account's Super Administrator can cancel it.

Does Capsule stop immediately?

Yes. The account becomes inaccessible immediately after cancellation.

Can I restore a cancelled Capsule account?

Yes, using the confirmation email's restore link within 14 days.

What happens to Capsule data?

Account content is deleted after the 14-day grace period; some backup content can remain up to 50 days.

Can Capsule downgrade to Free?

Yes, if the account is reduced to the Free plan's limits first.