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How do I cancel Bugsnag?
1 min Self-serve No fee To cancel
Short answer
Cancel Bugsnag from organization settings: select Manage billing, then Cancel my subscription. It takes about a minute, and the organization is moved to the limited Free plan and is no longer billed. Bugsnag does not publish a refund window for unused paid time.
Opens docs.bugsnag.com. We are not affiliated with Bugsnag and never handle your login.
What you are cancelling
SmartBear error and performance monitoring for mobile, web, desktop, and server apps, also sold as Insight Hub. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Bugsnag is moving login to SmartBear ID. Cancelling still uses Manage billing in organization settings.
1
Open organization settings
In the dashboard, go to your organization's settings (shortcut: g o). Organization Admins can change plan or billing settings.
2
Open Manage billing, then Cancel my subscription
Select Manage billing > Cancel my subscription.
3
Land on the Free plan
The organization's plan is downgraded to a free tier and you are no longer billed unless you upgrade later. Dashboard access remains.
1
Only Organization Admins can change billing
Change plan or billing settings is limited to Organization Admins. Project Owners and Project Members cannot manage billing.
2
Deleting the organization is a separate step
To remove the organization and its data, go to organization settings and select Delete organization. Collaborator user accounts remain.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Bugsnag
Bugsnag has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Axiom Axiom Cloud plan $25 / month + usage Free plan sentry.io
Sentry Sentry Team plan $29 / month
Switch to Sentry
Or read our Sentry guide
Different pricing signoz.io
SigNoz SigNoz Teams plan $49 / month
Switch to SigNoz
Or read our SigNoz guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Bugsnag renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Bugsnag docs say you can cancel anytime and will not be charged again unless you upgrade. No refund of unused paid time is documented on the billing or account pages.
Is there a cheaper way to stay?
After you cancel, the organization moves to the limited Free Plan and is not charged again unless you upgrade. Free includes 7.5K events and 1M spans per month for one user.
Can I pause instead of cancel?
Bugsnag documents suspending as cancelling: the account is downgraded to a free plan, dashboard access remains, and you can upgrade again later. There is no separate pause product.
What happens to my account data?
Free keeps data 7 days. Select and Preferred keep event data 60 days. Enterprise is custom. Deleting the organization permanently deletes projects and error data after confirmation. Deleting a user account is a separate User settings action (shortcut g u).
Frequently asked questions
Can I cancel Bugsnag at any time?
Yes. After you cancel you are moved to the limited Free Plan and will not be charged again unless you upgrade.
Does cancelling Bugsnag delete my dashboard?
No. Cancelling downgrades to free and you still have dashboard access. Delete organization is a separate action.
Who can cancel a Bugsnag subscription?
Organization Admins. They are the role that can change plan or billing settings.
Can I come back later without losing the account?
Yes. Bugsnag says you can suspend by cancelling to the free plan and upgrade again at any time.
Do I have to sign a long-term contract?
No. Docs say you can be billed monthly on all plans and cancel anytime, or pay yearly at a discount.
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Keep this guide honest
Did these steps still work?
Manually verified on 17 Aug 2026, based on official documentation. If Bugsnag changed something, telling us takes one click - a human re-checks every report.