Cancel Tidio from Settings > Billing > Subscription, then click Cancel subscription and confirm. It takes about 2 minutes, paid features remain until the next payment date, and the project then switches to Free. Tidio does not refund the current paid period.
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Customer service platform combining live chat, ticketing, Flows automation and Lyro AI Agent. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Customer Service, Lyro AI Agent and Flows are separate packages inside one Tidio subscription.
Go to Settings > Billing for the Tidio project.
Select the Subscription tab and scroll to the bottom.
Click Cancel subscription and confirm. Paid access continues until the next payment date, then the project switches to Free.
Hiding or uninstalling the website widget does not cancel billing. Use the Subscription tab first.
Plus and Premium can require the dedicated manager or support for changes.
Custom Plus and Premium subscriptions may only be editable through the dedicated manager or Tidio support at [email protected].
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Tidio Plus costs $3,600 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Tidio plan? Pick it below.
Freshdesk Freshdesk Growth plan $19 / agent / month billed yearly Why this one - Ticketing from $19 per agent
Help Scout Help Scout Standard plan $25 / user / month Why this one - Shared inbox with a refund window
Crisp Crisp Mini plan $45 / workspace / month Why this one - Flat pricing per workspace
Compare all 7 verified alternatives to Tidio
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Ti Tidio Plus · $300/month, billed monthly
Tell us when Tidio renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Cancellation does not refund the current paid period. Tidio says the customer keeps what was paid for and remains on the paid plan until the next payment is due; support handles refund questions.
Cancellation switches the project to the Free plan after the current billing period. Individual Customer Service, Lyro and Flows packages can also be upgraded or downgraded from Edit subscription; Plus and Premium may require support.
Tidio describes cancellation to Free as the way to pause use temporarily. The widget can be hidden separately while the Free project remains available for a later return.
Cancellation does not delete the project. The Project Owner can permanently delete it from Settings > Preferences after the subscription is cancelled and the widget is uninstalled; deleting a project removes its agents and collected data from Tidio's database.
At the end of the current billing period. Paid features remain available until the next payment date.
No refund is documented. Tidio says you keep access to what you paid for until the next payment date.
Yes. The paid subscription switches to Free after the current billing period.
The Subscription tab lets you edit the separate Customer Service, Lyro AI Agent and Flows packages.
Contact the dedicated manager or Tidio support, because custom subscriptions may not be editable self-serve.
No. Project deletion is separate and permanent in Settings > Preferences, and removes agents and collected project data.
Manually verified on 13 Aug 2026, based on official documentation. If Tidio changed something, telling us takes one click - a human re-checks every report.
