How do I cancel PagerDuty?
Cancel PagerDuty from User Icon, then Account Settings, then Need to cancel your account, then Cancel my Account. Only the Account Owner can do this. It takes about a minute, and access ends immediately with permanent deletion of the account and its data. Yearly accounts do not get prorated refunds.
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Incident management and on-call platform for alerting, escalation, workflows and response. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Only the Account Owner can cancel. If Account Settings is missing under the user icon, open People, then Users, and find the Account Owner.
In the web app, go to User Icon, then Account Settings, and select the Account Settings tab.
At the bottom of the page, click Need to cancel your account? Read the prompt. Yearly accounts do not get prorated refunds.
Access ends immediately. The account and all related data are permanently deleted. The action cannot be reversed or recovered.
Cancel my Account immediately deletes the PagerDuty account and all related data. It cannot be reversed.
Only the Account Owner can cancel. Downgrades go through Sales.
The Account Owner is the only user with access to billing-related information and the only user who can cancel the account.
To change to a lower pricing plan instead of deleting the account, reach out to the Sales team. Cancel my Account permanently deletes the account rather than moving it to Free.
Each Order Form is non-cancellable and non-refundable except as the agreement or Order Form provides. To downgrade or not renew, send notice to [email protected] at least 30 days before the auto-renewal date. Invoice yearly prepayment is set up through Sales. Reducing purchased license count is also an email to [email protected] and applies on the following month's invoice.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
PagerDuty Professional costs you $300 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Pd PagerDuty Professional · $25/month, billed monthly
Cancellation message
PagerDuty takes cancellations as a written request - send this to [email protected].
Subject: Do not renew PagerDuty [your plan name] for [your account email]
Please do not renew the PagerDuty [your plan name] subscription for [your account email] at the end of the current term on [desired end date]. Please confirm this in writing.
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when PagerDuty renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelThe cancel-account article says yearly accounts do not get prorated refunds. The Terms of Service say each Order Form is non-cancellable and non-refundable except as the agreement or that Order Form provides. If the customer terminates for cause, PagerDuty refunds prepaid fees for the remainder of the Subscription Term after the termination date.
Downgrading the pricing plan is done by contacting Sales. Cancelling the account does not leave a Free plan: access ends immediately and the account is deleted. A separate Free plan exists for new sign-ups (up to 5 users) and is not the documented result of Cancel my Account. Removing users does not lower the month-to-month bill by itself because the charge uses a high-water mark of full users.
No subscription pause or billing-hold option is documented. Pausing or deactivating an on-call schedule is not a billing pause.
Cancelling the account permanently deletes the account and all related data, immediately, with no recovery. Paid historic data access while the account is live is 3 months on Professional and 1 year on Business.
Frequently asked questions
Who can cancel PagerDuty?
Only the Account Owner. Other users will not see Account Settings under the user icon.
When does cancellation take effect?
Immediately. You lose access at once. The account cannot be reactivated.
Can I get a refund?
Not on a yearly account. PagerDuty says it does not offer prorated refunds. Order Forms are non-cancellable and non-refundable except as the terms or the Order Form say.
Does cancelling leave me on the Free plan?
No. Cancel my Account deletes the account and its data. Downgrading to another paid plan goes through Sales.
How do I lower the user count without deleting the account?
Email [email protected] with the desired license count. The change shows on the following month's invoice. Deleting users alone does not lower the high-water-mark charge.
Can I cancel from the iOS or Android app?
No. Removing an account from the mobile app only unlinks that device login. Cancellation is in the web app Account Settings tab.
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Manually verified on 17 Aug 2026, based on official documentation. If PagerDuty changed something, telling us takes one click - a human re-checks every report.