Top pick freshworks.com
Freshdesk Freshdesk Growth plan $19 / agent / month billed yearly Higher listed entry price
Switch to Freshdesk
Or read our Freshdesk guide
How do I cancel Missive?
2 min Self-serve No fee To cancel
Short answer
The organization owner cancels from the Missive desktop app at Settings, Billing, Cancel subscription. Access stays until the current billing period ends. The first paid payment has a 30-day money-back window; yearly plans are a 12-month commitment with no mid-cycle refund.
Opens missiveapp.com. We are not affiliated with Missive and never handle your login.
What you are cancelling
Collaborative email client and shared inbox for teams, with comments, assignments, SMS and chat channels. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Settings > Billing is in the desktop app. Deleting the account is a separate Login & Security step and is not the documented way to stop a paid plan.
1
Open Missive on a desktop computer as the organization owner
Billing is documented as owner-only and desktop-only. Teammates and the mobile apps cannot change the subscription.
2
Open Settings, then Billing
Click your avatar in the bottom-left of the sidebar, then Settings (or press Cmd+,), then Billing.
3
Click Cancel subscription
The Billing FAQ says to click Cancel subscription. The account stays active until the end of the current billing period.
4
On a yearly plan, switch to Free before renewal to stop the next charge
Yearly plans are a 12-month commitment with no mid-cycle cancellation or refund. Switching to Free before the renewal date is how Missive documents stopping auto-renewal.
A yearly plan is a 12-month commitment. Missive does not cancel or refund yearly subscriptions mid-cycle.
Teammates cannot change billing. An owner who wants to delete the organization must do that before deleting their own account.
1
Confirm you are the organization owner
Only the owner can manage billing and subscriptions. Admins cannot.
2
On the desktop app, open Settings, then Billing
Click Cancel subscription, or switch to the Free plan if you want to stop paying while keeping Missive access.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $168 could go instead
Missive Starter costs $168 a year. Here is how three tools people move to after Missive compare. On a different Missive plan? Pick it below.
Freshdesk Freshdesk Growth plan $19 / agent / month billed yearly Higher price intercom.com
Intercom Intercom Essential plan $19 / seat / month billed yearly Higher listed entry price
Switch to Intercom
Or read our Intercom guide
Higher price front.com
Front Front Starter plan $25 / seat / month, billed yearly Higher listed entry price
Why this one - Shared inbox with Cancel plan in company Billing
Switch to Front
Or read our Front guide
Compare all 7 verified alternatives to Missive
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Missive Starter costs you $168 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Mi Missive Starter · $14/month, billed yearly
$168
a year if you keep it · $14/mo
Not cancelling today? Put it in your calendar.
Tell us when Missive renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Missive's billing docs offer a full refund, no questions asked, if you subscribe to a paid plan and are not satisfied and contact them within 30 days. The Billing FAQ restates that as a refund of the first payment within 30 days. Yearly subscriptions are a 12-month commitment and Missive does not offer refunds on them. Removing a user from an annual plan does not refund remaining months.
Is there a cheaper way to stay?
The owner can change plans from Settings > Billing, including switching to Free. On a yearly plan, switching to Free before the renewal date stops the next yearly charge; the current yearly period still runs to its end with no mid-cycle refund. Yearly tier downgrades take effect at the end of the current yearly billing cycle. Upgrades take effect immediately with a prorated charge.
Can I pause instead of cancel?
No pause option is documented on the pricing, billing, or billing FAQ pages fetched 2026-08-23. Switching to the Free plan is the documented way to stop paid billing.
What happens to my account data?
Canceling the paid plan is separate from deleting the account. Account deletion lives under Settings > Login & Security > Delete account. An organization owner must delete the organization first in Settings > Organizations. Missive does not publish a numbered retention window for canceled paid plans on the billing pages fetched 2026-08-23. Export tools are available before closing a workspace.
Frequently asked questions
How do I cancel Missive?
The organization owner opens the desktop app, goes to Settings, then Billing, and clicks Cancel subscription. Billing is not available in the mobile apps.
When does Missive billing stop after I cancel?
The account stays active until the end of the current billing period. A yearly plan is a 12-month commitment; switching to Free before the renewal date is how Missive documents stopping the next yearly charge.
Does Missive refund unused time?
Contact Missive within 30 days of the first paid payment for a full refund if you are unsatisfied. Yearly plans are not refunded mid-cycle, and removing a user on an annual plan does not refund remaining months.
Can I cancel a yearly Missive plan mid-cycle?
No. The Billing FAQ says yearly plans are a 12-month commitment with no mid-cycle cancellations or refunds. Switch to Free before the renewal date if you do not want the plan to renew.
Is deleting my Missive account the same as canceling?
No. Cancel subscription (or switch to Free) stops paid billing. Account deletion is a separate Login & Security step. An organization owner must delete the organization first.
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Manually verified on 23 Aug 2026, based on official documentation. If Missive changed something, telling us takes one click - a human re-checks every report.