Request Keap cancellation from your user image, Settings, My account, then Cancel my subscription, and complete the follow-up call. Start at least 10 days before the next invoice. Keap documents a $299 early termination fee for annual contracts and no general refund.
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CRM, sales and marketing automation platform for small businesses. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Click your user image in the lower-left corner, choose Settings, then My account.
Click Cancel my subscription or Speak to someone about canceling.
Submit the in-app cancellation form at least 10 days before the next invoice date.
A Customer Success Manager calls within one business day to confirm the cancellation.
An early cancellation of a one-year contract carries a $299 early termination fee; agreed outstanding balances remain due.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Keap costs $2,988 a year. The saving shown is what stays in your account over the next twelve months. On a different Keap plan? Pick it below.
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Ke Keap · $249/month, billed yearly
Tell us when Keap renews and download a calendar reminder that lands 12 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Keap requires 10 days notice - your reminder will land 12 days before the renewal date you enter. Keap requires the request at least 10 days before the next invoice date; otherwise it takes effect at the end of the following billing cycle.
Keap does not document a general cancellation refund. Outstanding agreed balances remain due, and annual contracts cancelled before the term ends carry a $299 early termination fee.
Support may lower the edition or disable extra services to reduce the bill, unless an annual or other service commitment prevents the change.
Keap explicitly states that it does not place subscription accounts on hold.
Keap's DPA says that after services end, Keap deletes or returns client personal data at the client's choice, except where applicable law permits retention.
You start in My account and submit the form, but a Customer Success Manager must call to confirm.
At least 10 days before the next invoice date.
Yes, $299 when an annual contract is cancelled before the one-year term ends.
No. Keap says it does not place subscription accounts on hold.
No. Agreed outstanding balances remain payable.
Manually verified on 13 Aug 2026, based on official documentation. If Keap changed something, telling us takes one click - a human re-checks every report.
