How do I cancel Gusto?
Cancel Gusto from Plan & billing: under Gusto billing, click Cancel account, choose tax-filing options, type the company name and confirm. It takes about 5 minutes and takes effect immediately. Service fees are generally non-refundable, and the final invoice covers the full month.
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US payroll, benefits and HR platform with month-to-month Simple, Plus, Premium, Contractor Only and Solo plans. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Gusto is month-to-month and bills one month in arrears.
Sign in at app.gusto.com as an admin who can cancel. If Payroll on AutoPilot is on, go to Pay > Settings, edit AutoPilot, turn it off and Save. You cannot cancel while a payroll is in progress.
In the bottom-left corner, click your company name, then open Plan & billing.
Under Gusto billing, click Cancel account. If you do not see it, you lack permission; ask the primary admin. Accountant-billed accounts must be canceled by that accountant or partner.
Select a cancel reason. If you are switching providers, Gusto refunds the tax balance and does not charge year-end filing fees. Otherwise choose Yes (Gusto files: $100 federal, $100 per state, $5 per W-2 or 1099) or No (Gusto refunds the tax balance and you file). Type the company name exactly, check the acknowledgement boxes and click Cancel account.
You cannot cancel while a payroll is in progress. There is no pause option; seasonal teams should keep the account active so Gusto continues to file.
If Gusto manages benefits, contact support with the help icon first. Workers' compensation through ERGO NEXT and any 401(k) provider need separate cancellation.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Gusto Solo costs you $588 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Gu Gusto Solo · $49/month, billed monthly
Not cancelling today? Put it in your calendar.
Tell us when Gusto renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelEmployer Terms say Service Fees are non-refundable unless Gusto states otherwise, and fees apply for any full or partial month enrolled. Gusto bills retroactively, so the final invoice arrives the month after you cancel. Canceling after the fifth, or after running payroll that month, bills the full month. If you cancel on or before the fifth and do not run payroll that month, contact support via the help icon about a refund.
You can change plan once per month from Plan & billing > Change plan. Upgrades take effect immediately. Downgrades and removed add-ons take effect on the first of the next month, and that month still bills at the previous plan.
Gusto says there is no option to pause the subscription. Seasonal businesses should keep the account active so Gusto continues to file, or skip payrolls in the off season.
After cancel, admins can still view company forms, reports, employee information and past payrolls, and workers can still see paystubs and forms. Gusto usually cannot delete accounts that have bank transactions. Personal-data requests go through Gusto's Privacy Request Portal; Gusto keeps certain records for legal and tax reasons.
Frequently asked questions
When does Gusto cancellation take effect?
Immediately. You keep access to records, and the final invoice covers the full month of service.
Does Gusto refund the last month?
Service fees are generally non-refundable. If you cancel on or before the fifth and do not run payroll that month, contact support about a refund. Canceling after the fifth, or after running payroll, bills the full month.
Can I pause Gusto for a seasonal business?
No. Keep the account active so Gusto continues to file, or skip payrolls in the off season.
Are there fees to cancel?
There is no plan cancellation penalty. If you ask Gusto to pay and file remaining taxes, fees are $100 federal, $100 per state and $5 per W-2 or 1099. Switching providers does not use those filing fees.
Does canceling delete payroll history?
No. Admins and workers keep access to historical records. Gusto usually cannot fully delete an account that has bank transactions.
Can I start a new Gusto account with the same FEIN?
No. Contact Gusto instead of creating a duplicate FEIN account.
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Manually verified on 17 Aug 2026, based on official documentation. If Gusto changed something, telling us takes one click - a human re-checks every report.