Cancel Front from company settings Billing, then Upcoming plan at renewal: click Cancel plan, review the summary and click Confirm, then Cancel Plan. It takes about 2 minutes, and the subscription stops at renewal. Monthly and annual payments already made are nonrefundable.
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Customer communication platform with a shared inbox, ticketing, omnichannel messaging, knowledge base and Front AI add-ons. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Self-serve cancel lives on Upcoming plan at renewal, so the paid term runs to renewal.
Click the gear icon, open company settings and select Billing, then Upcoming plan at renewal. The Billing tab is only available when you sign in through a web browser.
On Upcoming plan at renewal, click Cancel plan.
Review the account summary, check the acknowledgement box and click Confirm. Select all reasons for cancelling, then click Cancel Plan.
Payments already made are nonrefundable. After the termination date, Front keeps a 30-day limited-access window before default deletion.
Contracted annual accounts can pay by ACH or wire and should follow the Order Form plus the 30-day written-notice rule for the next term.
Company admin permissions are required to cancel. If Billing is missing after a web sign-in, contact Front Support.
If you work with a Front sales representative, contact Front for mid-term changes. The SaaS Agreement says a subsequent-term downgrade or termination request needs 30 days written notice before the Subscription Term ends.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Front Enterprise costs $1,260 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Front plan? Pick it below.
Zendesk Zendesk Support Team plan $19 / agent / month billed yearly Why this one - Ticketing suite for larger support orgs
Intercom Intercom Essential plan $19 / seat / month billed yearly Why this one - Inbox plus Fin AI agent
Help Scout Help Scout Standard plan $25 / user / month Why this one - Shared inbox and help center for smaller teams
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Fr Front Enterprise · $105/month, billed yearly
Tell us when Front renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Front says monthly or annual payments already made are nonrefundable and will not be issued as account credit. The team remains liable for the entire upfront fee for the chosen subscription period, even upon early termination. Removing a license does not refund that seat.
Seat, plan and add-on downgrades take effect at renewal and cannot be made earlier. Reduce licenses on Upcoming plan at renewal so the next term matches the seats you want.
No subscription pause option is documented. After you cancel, Re-enable subscription is available on Upcoming plan at renewal if you want the plan to continue at renewal.
Front permanently deletes customer data 30 days after the termination date unless you request earlier deletion. During that window you can log in, search history and view analytics, but you cannot send messages, create resources, use knowledge bases or call the API. A company admin can request an earlier hard delete through Front Support.
The cancel control is on Upcoming plan at renewal, so the paid plan stops at renewal. After the termination date, Front keeps a 30-day limited-access window before default deletion.
No. Payments already made are nonrefundable and are not issued as account credit. You remain liable for the full upfront fee for the chosen period.
Until the termination date you keep the paid subscription. In the following 30 days you can log in and search history, but you cannot send messages or create resources.
A company admin, from Billing in company settings on the web. The Billing tab is not available in the desktop-app login path.
No pause option is documented. You can cancel renewal and later select Re-enable subscription if you change your mind before renewal.
No. Default deletion starts 30 days after the termination date. Earlier permanent deletion requires a company admin Support request.
Manually verified on 17 Aug 2026, based on official documentation. If Front changed something, telling us takes one click - a human re-checks every report.
