Cancel Dropbox on dropbox.com: select your avatar, choose Manage account, then Cancel plan and confirm. It takes about 2 minutes, the paid plan stays active through the current billing period, then the account becomes Dropbox Basic. Most payments are non-refundable, though customers in the EU, UK or Turkey can request a refund within 14 days of purchase on eligible plans.
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Cloud storage, file synchronization, sharing, and collaboration service for individuals, families, and teams. This guide covers every place the subscription can live - the website, the iPhone and iPad app, Google Play, and team plans - plus what happens to refunds, pausing and your data afterwards.
Family plans can be cancelled only by the Family manager.
Select your avatar, then choose Manage account.
Choose a cancellation reason and continue through the prompts.
The paid plan stays active through the current billing period, then the account becomes Dropbox Basic.
If the account will exceed the 2 GB Basic limit, download or move important files before the downgrade.
Use Apple for Dropbox subscriptions bought in the iOS app.
Open Settings on the iPhone or iPad and tap your name.
Tap Subscriptions and select Dropbox.
Tap Cancel Subscription and confirm. Dropbox Family mobile purchases are handled only through Apple.
Use Google Play for supported individual subscriptions bought on Android.
Use the Google account that bought the Dropbox subscription.
Open the subscription details and tap Cancel subscription.
Follow Google Play's instructions to confirm. Dropbox Family is not sold through Google Play.
Paid teams enter a locked state at the end of the term instead of becoming individual Basic accounts immediately.
An eligible admin signs in to Dropbox, opens Admin console, and selects Billing.
Complete the reason and acknowledgment flow to schedule cancellation.
If the team pays by manual invoice, contact Dropbox Support or the account manager instead.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Dropbox Professional costs $239.88 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Dropbox plan? Pick it below.
Box Box Personal Pro plan $14 / month Why this one - Similar personal plan, business features later
Google One Google One 100 GB plan Shown at checkout Why this one - Cheaper storage shared with Gmail and Photos
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Db Dropbox Professional · $19.99/month, billed monthly
Tell us when Dropbox renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Most Dropbox subscription and team-license payments are non-refundable. Customers in the EU, UK, or Turkey can request a refund when they cancel Plus, Family, Professional, or Essentials within 14 days of purchase. Store purchases follow the store's refund process.
Individual and Family subscriptions become free Basic accounts at the end of the paid period. Basic includes 2 GB. An over-quota account can lose sync, upload, sharing, moving, and preview capability, and Dropbox may remove owned files from accounts that remain over quota. Paid team plans enter locked state.
Dropbox does not document a pause option for Dropbox storage subscriptions. Dropbox Sign has a separate hold feature and is outside this guide.
Cancellation does not delete the Dropbox account. Account deletion is separate and permanent. Deleted-file recovery is normally 30 days on Basic, Plus, and Family, 180 days on Professional, Standard, Essentials, and Dropbox team plans, and 365 days on Advanced and Enterprise. Dropbox says deletion of stored files begins after 30 days following account deletion.
No. The paid plan remains active through the current billing period, then an individual or Family account becomes Dropbox Basic.
Only the Family manager can cancel the shared plan. A member can leave the family but cannot cancel its subscription.
Yes, an eligible admin can cancel from Admin console and Billing. Manual-invoice customers must contact Dropbox Support or their account manager.
Most payments are non-refundable. Dropbox documents a 14-day purchase window for eligible Plus, Family, Professional, or Essentials customers in the EU, UK, or Turkey.
Cancellation itself does not delete the account, but a downgrade can leave it over the 2 GB Basic limit. Dropbox limits an over-quota account and may remove owned files when it stays over quota.
Dropbox does not document a pause option for its storage subscriptions.
Manually verified on 8 Aug 2026, based on official documentation. If Dropbox changed something, telling us takes one click - a human re-checks every report.
