Cancel Confluence Cloud from admin.atlassian.com/billing: open Subscriptions, manage Confluence, then choose more actions and Deactivate. It takes a few minutes; paid access continues through the current billing period and the site remains accessible for 15 extra days before deactivation. Refunds apply only to qualifying initial purchases within Atlassian's published windows.
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Confluence Cloud team workspace for pages, live docs, whiteboards and knowledge bases, billed through the centralized Atlassian admin billing account. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Go to admin.atlassian.com/billing and select the relevant billing account. Billing admins, organization admins, and site administrators can deactivate the subscription.
Select Subscriptions, find Confluence, and select Manage.
Open more actions, select Deactivate, then review and confirm. The site stays available through the paid period and for 15 additional days before deactivation.
At my.atlassian.com, expand the Confluence subscription, select Cancel Subscription, and follow the prompts. Organization admins, site admins, and billing contacts can use this flow.
Enterprise cancellation follows a different process. Atlassian directs Enterprise customers to [email protected] for help.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Confluence Premium costs $158.40 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Confluence plan? Pick it below.
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No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Co Confluence Premium · $13.20/month, billed monthly
Tell us when Confluence renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
An initial monthly cloud purchase is refundable only within the first paid month after the trial. A new annual cloud subscription is refundable within 30 days of the first purchase. Cloud renewals and upgrades are not refundable, and the published policy does not apply to Enterprise subscriptions.
Instead of deactivating Confluence, Standard and Premium can be changed to Free for the next billing period when the site has 10 users or fewer. Remaining days are not refunded. In the original billing experience, an annual subscription requires support to move to Free.
No subscription pause option is documented in Atlassian's current cloud billing, plan-change, or deactivation documentation.
After a paid period ends, the site stays accessible for 15 days before deactivation. Atlassian lists a 60-day retention period for deactivated Free, Standard, Premium, and Enterprise app data. Deleting Confluence from a site deletes Confluence data immediately. Atlassian account deletion is separate.
Billing admins, organization admins, and site administrators can deactivate a subscription in the improved billing experience. The original flow also permits billing contacts.
No. The paid period finishes first, and Atlassian keeps the site accessible for 15 additional days before deactivation.
Yes, if the site has 10 users or fewer. The move from Standard or Premium to Free takes effect in the next billing period.
Only qualifying initial purchases: the first paid month for a monthly cloud subscription or the first 30 days of a new annual subscription. Renewals and upgrades are not refundable.
Atlassian lists a 60-day retention period for deactivated paid app data, but deleting Confluence from the site deletes Confluence data immediately.
No. Subscription cancellation is separate from Atlassian account deletion.
Manually verified on 17 Aug 2026, based on official documentation. If Confluence changed something, telling us takes one click - a human re-checks every report.
