Cancel Box Personal Pro from Account Settings: select the account avatar, open Account Settings, then choose Cancel Account under Account Details and confirm. It takes about 3 minutes, and the paid account cancels at the end of the service term. Box services are generally prepaid and non-refundable, including renewals.
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Cloud content storage, sharing and collaboration service for individuals and organizations. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Personal Pro cancels in Account Settings.
For Personal Pro, select the account avatar, choose Account Settings and find Account Details.
Choose Cancel Account, complete the survey and select Continue.
Select Permanently Cancel My Account. The paid account cancels at the end of the service term.
Only a Business or Enterprise account administrator can cancel the organization subscription.
In the Admin Console, open Account & Billing and select Cancel Account in the Status field.
Continue through the dialogs and select Cancel My Account. Confirm the cancellation email arrives; otherwise contact [email protected].
Verify the cancellation email or contact [email protected].
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Box Business costs $240 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Box plan? Pick it below.
Why this one - The consumer standard for sync and sharing
Google One Google One 100 GB plan Shown at checkout Why this one - Cheaper storage shared with Gmail and Photos
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
B Box Business · $20/month, billed monthly
Tell us when Box renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Box services are generally prepaid and non-refundable, including renewals. Early termination remains subject to the full contract term. An eligible renewal refund request can be submitted to Billing, but eligibility is not guaranteed.
An administrator can request a downgrade through [email protected], processed at the end of the term when eligible. Free Personal has 10 GB; files remain, but uploads stop while storage exceeds the limit.
No Box subscription pause option is documented.
Paid cancellation takes effect at the end of the term. Organization users can lose access after deactivation and new individual accounts do not inherit old content. Permanent free-account deletion is separate and blocks email reuse in Box for 120 days.
No. Personal Pro, Business and Enterprise cancellations take effect at the end of the current service term.
Box generally treats prepaid services and renewals as non-refundable. Billing can review an eligible renewal request, but a refund is not promised.
Only an account administrator can cancel through Admin Console, Account & Billing.
An administrator can request it through [email protected]. The account must fit the 10 GB Free limit before uploads resume.
Managed users can lose access after Enterprise deactivation, and later individual accounts do not automatically receive the old content or collaborations.
Manually verified on 8 Aug 2026, based on official documentation. If Box changed something, telling us takes one click - a human re-checks every report.
