Cancel BigCommerce from the Account Dashboard by clicking Cancel Store. Request it at least 2 business days before the Billing Date. It takes about 5 minutes and ends at the close of the current billing period if that notice is met. Commerce says fees are non-refundable.
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Hosted ecommerce platform with Core, Growth, Scale and Performance plans billed in US dollars. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Core, Growth and Scale can request cancellation from the Account Dashboard Cancel store section.
Sign in to the BigCommerce control panel and open the Account Dashboard for the store.
Scroll to the Cancel store section and click Cancel Store. Core, Growth and Scale stores can submit a cancellation request there. Follow the prompts shown.
If that notice is late, the store renews for one more period and then cancels at the end of that period.
Notify Commerce at least 2 business days before the Billing Date or the store renews once more.
Performance plans use contracts. Scale may also have a negotiated rate. Use the account team or support instead of assuming the self-serve Cancel Store path.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
BigCommerce Core costs $348 a year. The saving shown is what stays in your account over the next twelve months. On a different BigCommerce plan? Pick it below.
Wix Wix Light plan $24 / month Why this one - Website builder with ecommerce included
Squarespace Squarespace Basic plan From $19 / month, billed annually Why this one - Commerce plans on a design-led site builder
Shopify Shopify Basic plan $39 / month Why this one - Hosted commerce platform with Pause and Build
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
BC BigCommerce Core · $29/month, billed yearly
Tell us when BigCommerce renews and download a calendar reminder that lands 4 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
BigCommerce requires 2 days notice - your reminder will land 4 days before the renewal date you enter. Commerce Fees and Billing terms require notice at least 2 business days before the Billing Date. Business days are 8 AM to 6 PM CST, Monday through Friday, excluding nationally recognized holidays.
Commerce Fees and Billing terms say fees are non-refundable, including prepaid unused time. The public pricing FAQ also says BigCommerce does not offer refunds and points to the 15-day free trial instead.
A chosen downgrade takes effect at the start of the next renewal period. Commerce does not credit or refund the remainder of the current prepaid period. Plans can also auto-upgrade when trailing-twelve-month GMV crosses the plan cap.
BigCommerce documents no store-plan pause.
The Master Services Agreement says Commerce may delete archived data within 30 days after termination or cancellation. Trial stores that are not upgraded are kept 90 days on the pricing page, then deleted. Back up files before you cancel.
On Core, Growth or Scale, open the Account Dashboard and click Cancel Store. Request it at least 2 business days before the Billing Date.
Help-center wording says cancellations take effect at the end of the current billing period when notice is on time. Late notice renews one more period first.
No. Official billing terms and the pricing FAQ say fees are not refunded.
No store-plan pause is documented.
No. There is a 15-day trial only. After a paid store ends, Commerce may delete archived data within 30 days.
Manually verified on 17 Aug 2026, based on official documentation. If BigCommerce changed something, telling us takes one click - a human re-checks every report.
