{
  "slug": "zwift",
  "name": "Zwift",
  "domain": "zwift.com",
  "category": "fitness-wellness",
  "categoryName": "Fitness & wellness",
  "description": "Virtual cycling and running training platform with monthly and annual memberships.",
  "directAnswer": "Cancel a Zwift-billed membership at zwift.com/billing/membership by selecting MANAGE, Zwift Membership, Cancel Subscription, then confirming. It takes about 2 minutes and access continues through the current billing cycle; cancel at least 24 hours before renewal, or 7 days for legacy Direct Debit. Unused time is not refunded, except first-time annual subscribers who cancel within 30 days receive a full refund.",
  "price": "$19.99 / month",
  "priceMonthlyUsd": 19.99,
  "planName": "Zwift Membership",
  "subscriptionPlans": [
    {
      "id": "zwift-membership",
      "name": "Zwift Membership",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 19.99
        },
        {
          "cycle": "year",
          "priceUsd": 199.99
        }
      ],
      "priceNote": "US and rest-of-world USD pricing, plus applicable tax. Country-specific prices apply elsewhere, and Apple App Store pricing may vary by region.",
      "sourceUrl": "https://support.zwift.com/en_us/membership-faq-S1UXLKKzT"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.6,
  "billingMethods": [
    "web",
    "ios"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://www.zwift.com/billing/membership",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open the membership page",
        "body": "Go to zwift.com/billing/membership and sign in."
      },
      {
        "title": "Select MANAGE",
        "body": "Open the controls for the active membership."
      },
      {
        "title": "Select Zwift Membership",
        "body": "Choose the membership item from the billing screen."
      },
      {
        "title": "Select Cancel Subscription",
        "body": "Open the cancellation flow."
      },
      {
        "title": "Confirm the cancellation",
        "body": "Choose a reason and select CANCEL MEMBERSHIP. Access continues through the current billing cycle."
      }
    ],
    "ios": [
      {
        "title": "Open Apple subscriptions",
        "body": "On an iPhone or iPad, open Settings, tap your name, then tap Subscriptions."
      },
      {
        "title": "Select Zwift",
        "body": "Open the Zwift subscription billed by Apple."
      },
      {
        "title": "Cancel the subscription",
        "body": "Tap Cancel Subscription. If no cancel button appears or an expiration message is shown in red, Apple says the subscription is already canceled."
      }
    ],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "Direct Zwift billing uses the membership page.",
      "warning": "Cancel at least 24 hours before renewal. Legacy Direct Debit memberships require seven days."
    },
    "ios": {
      "note": "Apple-billed memberships must be managed through Apple and cannot be paused."
    }
  },
  "refundInfo": "Zwift does not provide prorated refunds for unused membership time after an ordinary cancellation. First-time annual subscribers who cancel within 30 days receive a full refund. Apple-billed refund requests are managed by Apple.",
  "pauseInfo": "A monthly membership purchased directly from Zwift can be paused for 7, 14, 30, 60 or 90 days. The pause begins after the current billing cycle, has no charges during the pause and resumes automatically. Trials and Apple App Store memberships cannot be paused.",
  "downgradeInfo": "Zwift saves progress after cancellation. Riding requires an active membership, while running remains available. There is no free cycling membership documented after cancellation.",
  "dataRetentionInfo": "Membership cancellation leaves the Zwift account and progress in place. Account deletion is a separate permanent action that requires cancellation first and removes all data and progress. Zwift says service-use information is generally retained until account deletion, with additional retention where needed for legal obligations or legal rights.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "30 days for first annual membership"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Free plan after",
      "v": "Running remains available"
    }
  ],
  "faq": [
    {
      "question": "When does a canceled Zwift membership end?",
      "answer": "It remains active through the current monthly or annual billing cycle."
    },
    {
      "question": "How much notice does Zwift require?",
      "answer": "Cancel at least 24 hours before the next billing date. Legacy Direct Debit requires at least seven days."
    },
    {
      "question": "Does Zwift refund unused time?",
      "answer": "No, except first-time annual subscribers who cancel within 30 days receive a full refund."
    },
    {
      "question": "Can Zwift be paused?",
      "answer": "A directly billed monthly membership can be paused for 7, 14, 30, 60 or 90 days. Trials and Apple-billed memberships cannot be paused."
    },
    {
      "question": "Does canceling Zwift delete progress?",
      "answer": "No. Progress remains saved after membership cancellation. Account deletion is separate and permanently removes all data and progress."
    },
    {
      "question": "How is an Apple-billed Zwift membership canceled?",
      "answer": "It must be canceled through Apple's subscription controls, not Zwift's billing page."
    }
  ],
  "officialSources": [
    {
      "title": "Canceling Your Membership - Zwift Support",
      "url": "https://support.zwift.com/en_us/canceling-your-membership-Sky82qONr",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Membership FAQ - Zwift Support",
      "url": "https://support.zwift.com/en_us/membership-faq-S1UXLKKzT",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Pricing FAQ - Zwift Support",
      "url": "https://support.zwift.com/en_us/pricing-faq-HygeG0ybH7?mobile_site=true",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Pausing and Resuming Your Membership - Zwift Support",
      "url": "https://support.zwift.com/en_us/pausing-and-resuming-your-membership-rkXfNfxT",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Permanently Deleting Your Account - Zwift Support",
      "url": "https://support.zwift.com/en_us/permanently-deleting-your-account-B1VKR10E5",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Privacy Policy - Zwift Support",
      "url": "https://support.zwift.com/en_us/privacy-policy-HJbPL8Rl8",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "If you want to cancel a subscription from Apple - Apple Support",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-11"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-11",
  "nextReviewAt": "2026-10-10",
  "urls": {
    "guide": "https://canicancelit.com/cancel/zwift",
    "json": "https://canicancelit.com/cancel/zwift.json",
    "markdown": "https://canicancelit.com/cancel/zwift.md"
  }
}