# How to cancel Zoom Workplace

Cancel Zoom Workplace from Plan Management under Plans and Billing in the Zoom web portal: select Manage for the plan, then Cancel Plan, and confirm. It takes about 2 minutes and service continues through the current term before the account changes to Zoom Workplace Basic. Zoom says processed subscription charges are generally non-refundable.

Video meetings and collaboration software with chat, whiteboards, documents, and scheduling tools.

- Category: Productivity
- Entry plan: Workplace Pro at $16.99 / user / month
- Billed via: web, iOS App Store, Google Play, invoice
- Difficulty: Easy (2.1 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/zoom

## Cancel in a web browser

> Only the owner, an admin, or a custom role with billing privileges can cancel.

1. **Sign in to the Zoom web portal** Use an owner, admin, or custom role with billing privileges.
2. **Open Plan Management** Under Plans and Billing, select Plan Management, then select Manage for the plan. In the older navigation, use Account Management, Billing, and Current Plans.
3. **Select Cancel Plan** Confirm the cancellation. Cancel active add-ons before cancelling the base plan.
4. **Note the renewal date** Service continues through the current term, then the account changes to Zoom Workplace Basic.

> **Warning:** Download cloud recordings before the term ends. Zoom says they are permanently deleted 30 days after cancellation.

## Cancel on iPhone / iPad

1. **Open Apple Account settings** Open Settings and tap your name.
2. **Open Subscriptions** Tap Subscriptions and select Zoom.
3. **Cancel the subscription** Tap Cancel Subscription and confirm.

## Cancel on Android

1. **Open Google Play subscriptions** Use the Google account that purchased the Zoom subscription.
2. **Select Zoom** Open the subscription and tap Cancel subscription.
3. **Confirm the cancellation** Follow Google Play's onscreen instructions.

## Cancel a team plan

> Direct-sales plans can require the account executive or Zoom Support.

1. **Check the billing portal first** A direct-sales customer may have a cancellation option in Plan Management.
2. **Contact Zoom when self-service is unavailable** Ask the account executive or Zoom Support to cancel a direct-sales plan according to its quoted subscription term.

## Refunds, pausing, downgrades and your data

- **Refunds:** Zoom says processed subscription charges are generally non-refundable. Purchases through Apple or Google Play use that provider's refund process.
- **Pausing:** Zoom does not document a pause or subscription-hold option for the covered Zoom Workplace plans.
- **Downgrading:** When the paid term expires, the account changes to Zoom Workplace Basic. Paid cloud-recording access ends, and Zoom says cloud recordings are permanently deleted 30 days after cancellation unless a qualifying plan is restored during that period.
- **Account data:** A paid account must first be cancelled and reach Basic before the owner can terminate it. Terminating a Basic account permanently deletes the Zoom account. Cloud recordings from a cancelled paid base plan move to trash for up to 30 days before permanent deletion.

## At a glance

- Cancellation fee: None
- Refund window: Generally none
- Effective: Next renewal date
- Free plan after: Yes, Workplace Basic

## FAQ

**Does cancelling Zoom end meetings immediately?**

No. The paid plan continues through its current term and then the account changes to Zoom Workplace Basic.

**Who can cancel a Zoom plan?**

The account owner, an admin, or a custom role with billing privileges can cancel an online plan.

**Can I get a Zoom refund after cancelling?**

Zoom says processed subscription charges are generally non-refundable.

**What happens to Zoom cloud recordings?**

Zoom says cloud recordings are permanently deleted 30 days after cancellation unless a qualifying plan is restored during that window.

**How do direct-sales Zoom customers cancel?**

Try Plan Management first. If self-service is unavailable, contact the account executive or Zoom Support.

**Can I delete a paid Zoom account?**

Not immediately. Cancel the paid plan, wait until the account becomes Basic, then the owner can terminate the account.

## Official sources

- [Zoom Workplace meetings plans and pricing](https://www.zoom.com/en/products/virtual-meetings/) (checked 2026-08-08)
- [Canceling your Zoom subscription](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687) (checked 2026-08-08)
- [Troubleshooting cancellation issues](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524) (checked 2026-08-08)
- [Terminating your Zoom account](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067341) (checked 2026-08-08)
- [Managing cloud recordings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066493) (checked 2026-08-08)
- [Cancel an Apple subscription](https://support.apple.com/en-us/118428) (checked 2026-08-08)
- [Cancel a Google Play subscription](https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=EN) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/zoom.json