{
  "slug": "zoom",
  "name": "Zoom Workplace",
  "domain": "zoom.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Video meetings and collaboration software with chat, whiteboards, documents, and scheduling tools.",
  "directAnswer": "Cancel Zoom Workplace from Plan Management under Plans and Billing in the Zoom web portal: select Manage for the plan, then Cancel Plan, and confirm. It takes about 2 minutes and service continues through the current term before the account changes to Zoom Workplace Basic. Zoom says processed subscription charges are generally non-refundable.",
  "price": "$16.99 / user / month",
  "priceMonthlyUsd": 16.99,
  "planName": "Workplace Pro",
  "subscriptionPlans": [
    {
      "id": "workplace-pro",
      "name": "Workplace Pro",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 16.99
        },
        {
          "cycle": "year",
          "priceUsd": 169.92
        }
      ],
      "priceNote": "Per user: $16.99 monthly, or $14.16 per month billed annually",
      "sourceUrl": "https://www.zoom.com/en/products/virtual-meetings/"
    },
    {
      "id": "workplace-business",
      "name": "Workplace Business",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 21.99
        },
        {
          "cycle": "year",
          "priceUsd": 219.96
        }
      ],
      "priceNote": "Per user: $21.99 monthly, or $18.33 per month billed annually",
      "sourceUrl": "https://www.zoom.com/en/products/virtual-meetings/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.1,
  "billingMethods": [
    "web",
    "ios",
    "android",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in to the Zoom web portal",
        "body": "Use an owner, admin, or custom role with billing privileges."
      },
      {
        "title": "Open Plan Management",
        "body": "Under Plans and Billing, select Plan Management, then select Manage for the plan. In the older navigation, use Account Management, Billing, and Current Plans."
      },
      {
        "title": "Select Cancel Plan",
        "body": "Confirm the cancellation. Cancel active add-ons before cancelling the base plan."
      },
      {
        "title": "Note the renewal date",
        "body": "Service continues through the current term, then the account changes to Zoom Workplace Basic."
      }
    ],
    "ios": [
      {
        "title": "Open Apple Account settings",
        "body": "Open Settings and tap your name."
      },
      {
        "title": "Open Subscriptions",
        "body": "Tap Subscriptions and select Zoom."
      },
      {
        "title": "Cancel the subscription",
        "body": "Tap Cancel Subscription and confirm."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Use the Google account that purchased the Zoom subscription."
      },
      {
        "title": "Select Zoom",
        "body": "Open the subscription and tap Cancel subscription."
      },
      {
        "title": "Confirm the cancellation",
        "body": "Follow Google Play's onscreen instructions."
      }
    ],
    "team": [
      {
        "title": "Check the billing portal first",
        "body": "A direct-sales customer may have a cancellation option in Plan Management."
      },
      {
        "title": "Contact Zoom when self-service is unavailable",
        "body": "Ask the account executive or Zoom Support to cancel a direct-sales plan according to its quoted subscription term."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Only the owner, an admin, or a custom role with billing privileges can cancel.",
      "warning": "Download cloud recordings before the term ends. Zoom says they are permanently deleted 30 days after cancellation."
    },
    "team": {
      "note": "Direct-sales plans can require the account executive or Zoom Support."
    }
  },
  "refundInfo": "Zoom says processed subscription charges are generally non-refundable. Purchases through Apple or Google Play use that provider's refund process.",
  "pauseInfo": "Zoom does not document a pause or subscription-hold option for the covered Zoom Workplace plans.",
  "downgradeInfo": "When the paid term expires, the account changes to Zoom Workplace Basic. Paid cloud-recording access ends, and Zoom says cloud recordings are permanently deleted 30 days after cancellation unless a qualifying plan is restored during that period.",
  "dataRetentionInfo": "A paid account must first be cancelled and reach Basic before the owner can terminate it. Terminating a Basic account permanently deletes the Zoom account. Cloud recordings from a cancelled paid base plan move to trash for up to 30 days before permanent deletion.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "Generally none"
    },
    {
      "k": "Effective",
      "v": "Next renewal date"
    },
    {
      "k": "Free plan after",
      "v": "Yes, Workplace Basic"
    }
  ],
  "faq": [
    {
      "question": "Does cancelling Zoom end meetings immediately?",
      "answer": "No. The paid plan continues through its current term and then the account changes to Zoom Workplace Basic."
    },
    {
      "question": "Who can cancel a Zoom plan?",
      "answer": "The account owner, an admin, or a custom role with billing privileges can cancel an online plan."
    },
    {
      "question": "Can I get a Zoom refund after cancelling?",
      "answer": "Zoom says processed subscription charges are generally non-refundable."
    },
    {
      "question": "What happens to Zoom cloud recordings?",
      "answer": "Zoom says cloud recordings are permanently deleted 30 days after cancellation unless a qualifying plan is restored during that window."
    },
    {
      "question": "How do direct-sales Zoom customers cancel?",
      "answer": "Try Plan Management first. If self-service is unavailable, contact the account executive or Zoom Support."
    },
    {
      "question": "Can I delete a paid Zoom account?",
      "answer": "Not immediately. Cancel the paid plan, wait until the account becomes Basic, then the owner can terminate the account."
    }
  ],
  "officialSources": [
    {
      "title": "Zoom Workplace meetings plans and pricing",
      "url": "https://www.zoom.com/en/products/virtual-meetings/",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Canceling your Zoom subscription",
      "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Troubleshooting cancellation issues",
      "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Terminating your Zoom account",
      "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067341",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Managing cloud recordings",
      "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066493",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel an Apple subscription",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel a Google Play subscription",
      "url": "https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=EN",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/zoom",
    "json": "https://canicancelit.com/cancel/zoom.json",
    "markdown": "https://canicancelit.com/cancel/zoom.md"
  }
}