{
  "slug": "zoho-vault",
  "name": "Zoho Vault",
  "domain": "zoho.com",
  "category": "security-protection",
  "categoryName": "Security & protection",
  "description": "Password manager with a free personal tier and paid team plans.",
  "directAnswer": "An active super administrator cancels Zoho Vault under Settings, Admin Configurations, Subscription and Change Plan by downgrading to Free. Choose immediate cancellation or the end of the billing cycle; allow about two minutes. Eligible cancellations receive a prorated refund with no cancellation fee.",
  "price": "EUR 0.90 / user / month annually",
  "priceMonthlyUsd": null,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [],
      "priceNote": "EUR 0.90 per user per month billed annually in the Netherlands storefront; monthly billing is also offered. Zoho localizes currency, so no USD amount is inferred.",
      "sourceUrl": "https://www.zoho.com/vault/pricing.html"
    },
    {
      "id": "professional",
      "name": "Professional",
      "billingOptions": [],
      "priceNote": "EUR 4.50 per user per month billed annually, minimum 5 users; monthly billing is also offered. Zoho localizes currency.",
      "sourceUrl": "https://www.zoho.com/vault/pricing.html"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "EUR 7.20 per user per month billed annually, minimum 5 users; monthly billing is also offered. Zoho localizes currency.",
      "sourceUrl": "https://www.zoho.com/vault/pricing.html"
    },
    {
      "id": "flex",
      "name": "Flex Plan",
      "billingOptions": [],
      "priceNote": "Contact sales for custom pricing.",
      "sourceUrl": "https://www.zoho.com/vault/pricing.html"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.6,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://vault.zoho.com/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Subscription",
        "body": "As the active super administrator, open Settings, Admin Configurations, then Subscription."
      },
      {
        "title": "Choose Change Plan",
        "body": "Select Modify Subscription, then Change Plan."
      },
      {
        "title": "Downgrade to Free",
        "body": "Under Free Plan, select Downgrade and choose immediate cancellation or automatic cancellation at the end of the current billing cycle."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use an active super administrator",
        "body": "Only an active super administrator can cancel the Zoho Vault subscription online."
      },
      {
        "title": "Downgrade under Subscription",
        "body": "Open Settings, Admin Configurations, Subscription, Modify Subscription and Change Plan, then choose Downgrade under Free Plan."
      },
      {
        "title": "Handle offline purchases by email",
        "body": "For an offline purchase, send the cancellation request to cancellation@zohocorp.com."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "The active super administrator downgrades the organization to Free."
    },
    "team": {
      "note": "Offline purchasers cancel by email at cancellation@zohocorp.com.",
      "warning": "Closing the wider Zoho account can delete data in other Zoho apps."
    }
  },
  "refundInfo": "Zoho Vault says there is no cancellation fee and an eligible cancellation or downgrade receives a prorated refund.",
  "pauseInfo": "No subscription pause option is documented in Zoho Vault's official pricing and cancellation pages.",
  "downgradeInfo": "Cancellation is implemented as a downgrade to the Free plan, either immediately or at the end of the current billing cycle.",
  "dataRetentionInfo": "Downgrading Vault is different from closing the Zoho account. Closing a Zoho organization can delete data across other Zoho apps, so export needed Vault data before account closure.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund",
      "v": "Prorated if eligible"
    },
    {
      "k": "Effective",
      "v": "Immediate or cycle end"
    },
    {
      "k": "After cancellation",
      "v": "Free plan"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Zoho Vault?",
      "answer": "Only an active super administrator can cancel the organization subscription online."
    },
    {
      "question": "Can Zoho Vault cancellation be immediate?",
      "answer": "Yes. The super administrator can choose an immediate downgrade or an automatic downgrade at the end of the current billing cycle."
    },
    {
      "question": "Does Zoho Vault charge a cancellation fee?",
      "answer": "No. Zoho Vault says there is no cancellation fee."
    },
    {
      "question": "Can I get a Zoho Vault refund?",
      "answer": "Zoho Vault says eligible cancellations or downgrades receive a prorated refund."
    },
    {
      "question": "How do offline Zoho Vault customers cancel?",
      "answer": "The official cancellation page directs offline purchasers to email cancellation@zohocorp.com."
    }
  ],
  "officialSources": [
    {
      "title": "Zoho Vault pricing",
      "url": "https://www.zoho.com/vault/pricing.html",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel a Zoho Vault subscription online",
      "url": "https://help.zoho.com/portal/en/kb/vault/frequently-asked-questions-faqs/user-guide/creating-a-zoho-account/articles/how-can-i-cancel-my-zoho-vault-subscription-online",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Zoho Vault cancellation fees",
      "url": "https://help.zoho.com/portal/en/kb/vault/frequently-asked-questions-faqs/pricing/articles/cancellation-fees",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Close a Zoho account and organization",
      "url": "https://help.zoho.com/portal/en/kb/accounts/manage-your-zoho-account/articles/close-your-zoho-account-and-organization",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/zoho-vault",
    "json": "https://canicancelit.com/cancel/zoho-vault.json",
    "markdown": "https://canicancelit.com/cancel/zoho-vault.md"
  }
}