# How to cancel Zoho CRM

Cancel Zoho CRM from the Zoho payments page: click the profile icon, choose Manage, then Change edition or Change Plan and select Switch back to free. It takes about 3 minutes and the organization moves to the Free edition with lower limits. Eligible refunds cover the first month, five business days after a monthly renewal or 15 days after an annual renewal.

Customer relationship management platform for sales teams.

- Category: Productivity
- Entry plan: Standard at $20 / user / month
- Billed via: web, invoice
- Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://help.zoho.com/portal/en/kb/crm/organization-settings/company-settings/articles/close-zoho-crm-organization
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/zoho-crm

## Cancel in a web browser

1. **Open Zoho Store** In Zoho CRM, click the profile icon, choose Manage and open subscription details in the Zoho payments page.
2. **Change the edition** Choose Change edition or Change Plan for Zoho CRM.
3. **Move to Free** Select Switch back to free or Move to free edition, give a reason if requested and confirm.
4. **Check users and limits** Free supports up to three users and lower limits. Export or reduce data and users first if needed.

## Cancel a team plan

1. **Offline subscriptions** For an offline or invoice-based subscription, follow the offline renewal process or contact Zoho payments support.

## Refunds, pausing, downgrades and your data

- **Refunds:** Zoho offers a first-month refund for eligible monthly purchases and full renewal refunds within five business days after a monthly renewal or 15 days after an annual renewal. Later refunds are generally unavailable.
- **Pausing:** No Zoho CRM subscription pause is documented in the official CRM subscription pages reviewed.
- **Downgrading:** Cancellation moves the organization to Zoho CRM Free. Records can remain, but paid features and data beyond lower limits may become hidden or inactive.
- **Account data:** Moving to Free keeps the CRM organization under Free limits. Deleting the organization is separate and permanent and requires moving to Free and reducing it to the Super Admin first.

## At a glance

- Outcome: Free edition
- Free users: Up to 3
- Monthly renewal refund: 5 business days
- Annual renewal refund: 15 days

## FAQ

**What happens after cancelling Zoho CRM?**

The organization moves to the Free edition with lower user and feature limits.

**Can I get a renewal refund?**

Zoho documents five business days after monthly renewal and 15 days after annual renewal for an eligible full refund.

**Does a downgrade delete records?**

Records can remain, but data and customizations beyond lower limits can become hidden or inactive.

**Does cancellation delete the organization?**

No. Organization deletion is a separate permanent process.

## Official sources

- [Delete or downgrade Zoho CRM](https://help.zoho.com/portal/en/kb/crm/organization-settings/company-settings/articles/close-zoho-crm-organization) (checked 2026-08-13)
- [Manage Zoho CRM subscriptions](https://help.zoho.com/portal/en/kb/crm/security-control/manage-subscriptions/articles/manage-subscriptions) (checked 2026-08-13)
- [Close a Zoho account](https://help.zoho.com/portal/en/kb/accounts/manage-your-zoho-account/articles/close-your-zoho-account-and-organization) (checked 2026-08-13)
- [Zoho refund policy](https://help.zoho.com/portal/en/kb/common-faqs/articles/what-is-your-refund-policy) (checked 2026-08-13)
- [Zoho CRM USD comparison](https://www.zoho.com/sites/zweb/images/crm/zohocrm-edition-comparison-usd.pdf) (checked 2026-08-13)
- [Pipedrive pricing for alternative comparison](https://www.pipedrive.com/en/pricing) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/zoho-crm.json