{
  "slug": "zoho-crm",
  "name": "Zoho CRM",
  "domain": "zoho.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Customer relationship management platform for sales teams.",
  "directAnswer": "Cancel Zoho CRM from the Zoho payments page: click the profile icon, choose Manage, then Change edition or Change Plan and select Switch back to free. It takes about 3 minutes and the organization moves to the Free edition with lower limits. Eligible refunds cover the first month, five business days after a monthly renewal or 15 days after an annual renewal.",
  "price": "$20 / user / month",
  "priceMonthlyUsd": 20,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 20
        }
      ],
      "priceNote": "$20 per user monthly; $14 per user per month billed annually",
      "sourceUrl": "https://www.zoho.com/sites/zweb/images/crm/zohocrm-edition-comparison-usd.pdf"
    },
    {
      "id": "professional",
      "name": "Professional",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 35
        }
      ],
      "priceNote": "$35 per user monthly; $23 per user per month billed annually",
      "sourceUrl": "https://www.zoho.com/sites/zweb/images/crm/zohocrm-edition-comparison-usd.pdf"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 50
        }
      ],
      "priceNote": "$50 per user monthly; $40 per user per month billed annually",
      "sourceUrl": "https://www.zoho.com/sites/zweb/images/crm/zohocrm-edition-comparison-usd.pdf"
    },
    {
      "id": "ultimate",
      "name": "Ultimate",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 65
        }
      ],
      "priceNote": "$65 per user monthly; $52 per user per month billed annually",
      "sourceUrl": "https://www.zoho.com/sites/zweb/images/crm/zohocrm-edition-comparison-usd.pdf"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.zoho.com/portal/en/kb/crm/organization-settings/company-settings/articles/close-zoho-crm-organization",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Zoho Store",
        "body": "In Zoho CRM, click the profile icon, choose Manage and open subscription details in the Zoho payments page."
      },
      {
        "title": "Change the edition",
        "body": "Choose Change edition or Change Plan for Zoho CRM."
      },
      {
        "title": "Move to Free",
        "body": "Select Switch back to free or Move to free edition, give a reason if requested and confirm."
      },
      {
        "title": "Check users and limits",
        "body": "Free supports up to three users and lower limits. Export or reduce data and users first if needed."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Offline subscriptions",
        "body": "For an offline or invoice-based subscription, follow the offline renewal process or contact Zoho payments support."
      }
    ]
  },
  "platformNotes": {},
  "refundInfo": "Zoho offers a first-month refund for eligible monthly purchases and full renewal refunds within five business days after a monthly renewal or 15 days after an annual renewal. Later refunds are generally unavailable.",
  "pauseInfo": "No Zoho CRM subscription pause is documented in the official CRM subscription pages reviewed.",
  "downgradeInfo": "Cancellation moves the organization to Zoho CRM Free. Records can remain, but paid features and data beyond lower limits may become hidden or inactive.",
  "dataRetentionInfo": "Moving to Free keeps the CRM organization under Free limits. Deleting the organization is separate and permanent and requires moving to Free and reducing it to the Super Admin first.",
  "factRows": [
    {
      "k": "Outcome",
      "v": "Free edition"
    },
    {
      "k": "Free users",
      "v": "Up to 3"
    },
    {
      "k": "Monthly renewal refund",
      "v": "5 business days"
    },
    {
      "k": "Annual renewal refund",
      "v": "15 days"
    }
  ],
  "faq": [
    {
      "question": "What happens after cancelling Zoho CRM?",
      "answer": "The organization moves to the Free edition with lower user and feature limits."
    },
    {
      "question": "Can I get a renewal refund?",
      "answer": "Zoho documents five business days after monthly renewal and 15 days after annual renewal for an eligible full refund."
    },
    {
      "question": "Does a downgrade delete records?",
      "answer": "Records can remain, but data and customizations beyond lower limits can become hidden or inactive."
    },
    {
      "question": "Does cancellation delete the organization?",
      "answer": "No. Organization deletion is a separate permanent process."
    }
  ],
  "officialSources": [
    {
      "title": "Delete or downgrade Zoho CRM",
      "url": "https://help.zoho.com/portal/en/kb/crm/organization-settings/company-settings/articles/close-zoho-crm-organization",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Manage Zoho CRM subscriptions",
      "url": "https://help.zoho.com/portal/en/kb/crm/security-control/manage-subscriptions/articles/manage-subscriptions",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Close a Zoho account",
      "url": "https://help.zoho.com/portal/en/kb/accounts/manage-your-zoho-account/articles/close-your-zoho-account-and-organization",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Zoho refund policy",
      "url": "https://help.zoho.com/portal/en/kb/common-faqs/articles/what-is-your-refund-policy",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Zoho CRM USD comparison",
      "url": "https://www.zoho.com/sites/zweb/images/crm/zohocrm-edition-comparison-usd.pdf",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Pipedrive pricing for alternative comparison",
      "url": "https://www.pipedrive.com/en/pricing",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/zoho-crm",
    "json": "https://canicancelit.com/cancel/zoho-crm.json",
    "markdown": "https://canicancelit.com/cancel/zoho-crm.md"
  }
}