{
  "slug": "zendesk",
  "name": "Zendesk",
  "domain": "zendesk.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Customer service platform for ticketing, messaging, live chat, voice, help centers, automation and reporting.",
  "directAnswer": "The Zendesk account owner cancels in Admin Center > Account > Billing > Subscription: click Manage, then Remove products or cancel account, and confirm the cancellation. It takes about 3 minutes and access continues through the current billing cycle. Zendesk gives no refunds or credits for unused subscription time.",
  "price": "$19 / agent / month billed yearly",
  "priceMonthlyUsd": 19,
  "planName": "Support Team",
  "subscriptionPlans": [
    {
      "id": "support-team",
      "name": "Support Team",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 228
        }
      ],
      "priceNote": "$19 per agent per month paid yearly. Zendesk also offers monthly terms but the current main pricing page does not publish the monthly total.",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    },
    {
      "id": "suite-team",
      "name": "Suite Team",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 660
        }
      ],
      "priceNote": "$55 per agent per month paid yearly. Zendesk also offers monthly terms but the current main pricing page does not publish the monthly total.",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    },
    {
      "id": "suite-professional",
      "name": "Suite Professional",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 1380
        }
      ],
      "priceNote": "$115 per agent per month paid yearly. Zendesk also offers monthly terms but the current main pricing page does not publish the monthly total.",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    },
    {
      "id": "suite-enterprise-copilot",
      "name": "Suite Enterprise + Copilot",
      "billingOptions": [],
      "priceNote": "Contact sales; enterprise purchasing can include invoice billing.",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    },
    {
      "id": "copilot-addon",
      "name": "Copilot add-on",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 600
        }
      ],
      "priceNote": "$50 per agent per month paid yearly",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    },
    {
      "id": "workforce-engagement-bundle-addon",
      "name": "Workforce Engagement Bundle add-on",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 600
        }
      ],
      "priceNote": "$50 per agent per month paid yearly",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    },
    {
      "id": "contact-center-addon",
      "name": "Contact Center add-on",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 996
        }
      ],
      "priceNote": "$83 per agent per month paid yearly",
      "sourceUrl": "https://www.zendesk.com/pricing/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.2,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Billing in Admin Center",
        "body": "The account owner opens Admin Center > Account > Billing > Subscription. Billing admins cannot cancel an account."
      },
      {
        "title": "Open the cancellation page",
        "body": "Click Manage, then Remove products or cancel account at the bottom of the Manage subscription page."
      },
      {
        "title": "Cancel the account",
        "body": "Click Cancel account, confirm it again, select a reason and confirm. The account remains usable until the current billing cycle ends."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Managed accounts: contact Zendesk",
        "body": "Sales-assisted accounts cannot cancel online. Contact Zendesk Sales or Customer Support at least 30 days before the subscription term ends."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Only the account owner can cancel; a billing admin can manage billing but cannot cancel the account.",
      "warning": "Zendesk requires cancellation notice at least 30 days before the end of the subscription term."
    },
    "team": {
      "note": "Managed accounts use Zendesk Sales or Customer Support instead of the Admin Center cancellation button."
    }
  },
  "refundInfo": "Zendesk does not provide refunds or credits for subscription charges, unused agent seats or unused time.",
  "pauseInfo": "Zendesk's cancellation guide links to an account-pause option, but the current official pause procedure was not available in public help content during this verification.",
  "downgradeInfo": "Self-service customers can reduce products or plans. A downgrade takes effect at the next billing cycle, with no prorated refund for time on the higher plan. Managed accounts must contact Zendesk.",
  "dataRetentionInfo": "Account access ends when cancellation takes effect. Zendesk starts permanent Service Data deletion 90 days after cancellation for most covered services, then applies service-specific deletion timelines; some logs can remain for up to 365 days after that process starts.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel a Zendesk account?",
      "answer": "Only the account owner. Billing admins can manage billing but cannot cancel products or the account."
    },
    {
      "question": "When does Zendesk cancellation take effect?",
      "answer": "At the end of the current billing cycle. The account remains usable until then."
    },
    {
      "question": "Does Zendesk refund unused time?",
      "answer": "No. Zendesk does not offer refunds or credits for subscription charges, unused seats or unused time."
    },
    {
      "question": "How do managed Zendesk accounts cancel?",
      "answer": "Contact Zendesk Sales or Customer Support; managed accounts cannot cancel online."
    },
    {
      "question": "How much cancellation notice does Zendesk require?",
      "answer": "At least 30 days before the end of the subscription term. Self-service notice is given by cancelling in Admin Center."
    },
    {
      "question": "When does Zendesk delete cancelled-account data?",
      "answer": "For most covered services, the permanent deletion process starts 90 days after cancellation, followed by service-specific deletion timelines."
    }
  ],
  "officialSources": [
    {
      "title": "Zendesk pricing",
      "url": "https://www.zendesk.com/pricing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Canceling products and accounts - Zendesk help",
      "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Can I get a refund for my canceled subscription? - Zendesk help",
      "url": "https://support.zendesk.com/hc/en-us/articles/4408886583194-Can-I-get-a-refund-for-my-canceled-subscription",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Why did my subscription change not go into effect immediately? - Zendesk help",
      "url": "https://support.zendesk.com/hc/en-us/articles/4408845615386-Why-did-my-subscription-change-not-go-into-effect-immediately",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Zendesk Service Data Deletion Policy",
      "url": "https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/zendesk",
    "json": "https://canicancelit.com/cancel/zendesk.json",
    "markdown": "https://canicancelit.com/cancel/zendesk.md"
  }
}