# How to cancel Xfinity Internet

Cancel Xfinity Internet through the options at xfinity.com/cancel: call 1-800-934-6489, schedule a callback while signed in, or visit an Xfinity Store. It takes about 10 minutes and service ends on the disconnection date confirmed by Xfinity. Prepaid service fees after that date may be refunded when applicable, and a minimum-term agreement may carry an early termination fee.

Comcast residential internet service with address-specific speeds, promotions and equipment options.

- Category: Internet & telecom
- Entry plan: Xfinity Internet at Varies by address
- Billed via: web
- Difficulty: Medium (6.0 / 10 on the Cancellation Difficulty Index), takes about 10 minutes
- Direct cancellation page: https://www.xfinity.com/cancel
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/xfinity

## Cancel in a web browser

1. **Open Xfinity cancellation options** Go to xfinity.com/cancel and choose the official route that works for you.
2. **Call, schedule a call or visit a store** Call 1-800-934-6489, schedule an Xfinity callback while signed in, or visit an Xfinity Store to request cancellation.
3. **Confirm the effective date** Ask the representative to confirm the disconnection date, final balance and any minimum-term fee.
4. **Return rented equipment** Use xfinity.com/returns, an Xfinity store or a UPS prepaid label and keep the receipt.

## Refunds, pausing, downgrades and your data

- **Refunds:** The residential agreement says prepaid monthly service fees after the effective disconnection date may be refunded when applicable. Minimum-term agreements may have an early termination fee. Unreturned equipment can trigger fees.
- **Pausing:** Eligible existing residential customers can use the Seasonal Convenience Plan once a year for 2 to 6 months. Internet can be reduced to 20 Mbps for $20 per month or suspended for $8 per month, subject to location and product restrictions.
- **Downgrading:** Internet speeds and prices are address-specific. Use the account or contact Xfinity to change plans; term and promotional pricing may change.
- **Account data:** Cancellation does not automatically erase customer data. Xfinity accepts separate privacy access and deletion requests, but some records may be retained where permitted or required.

## At a glance

- Cancellation fee: Possible with a minimum term
- Refund window: Unused prepaid service when applicable
- Effective: Date confirmed by Xfinity
- Free plan after: No

## FAQ

**Where do I cancel Xfinity Internet?**

Call 1-800-934-6489, schedule a callback or visit an Xfinity Store from the options on xfinity.com/cancel.

**Do I need to return Xfinity equipment?**

Yes. Use the Digital Return Center, an Xfinity store or a UPS return label.

**Can Xfinity charge an early termination fee?**

Yes, if the order includes a minimum term. No-term service can be ended without that fee.

**Does cancellation delete Xfinity data?**

No. Privacy deletion is a separate request.

## Official sources

- [Xfinity Internet deals](https://www.xfinity.com/learn/deals/internet) (checked 2026-08-08)
- [How to cancel, pause or move Xfinity services](https://www.xfinity.com/cancel) (checked 2026-08-08)
- [Xfinity Seasonal Convenience Plan](https://www.xfinity.com/seasonal) (checked 2026-08-08)
- [Xfinity residential services agreement](https://assets.xfinity.com/assets/dotcom/projects/cix-5055_xfinity-com-welcome-kit-legal/RSA_10012025.pdf) (checked 2026-08-08)
- [Return Xfinity equipment](https://www.xfinity.com/support/articles/returning-your-equipment) (checked 2026-08-08)
- [Xfinity consumer privacy requests](https://www.xfinity.com/support/articles/consumer-privacy-requests-overview) (checked 2026-08-08)
- [Xfinity privacy policy](https://www.xfinity.com/privacy/policy) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/xfinity.json