{
  "slug": "xfinity",
  "name": "Xfinity Internet",
  "domain": "xfinity.com",
  "category": "telecom",
  "categoryName": "Internet & telecom",
  "description": "Comcast residential internet service with address-specific speeds, promotions and equipment options.",
  "directAnswer": "Cancel Xfinity Internet through the options at xfinity.com/cancel: call 1-800-934-6489, schedule a callback while signed in, or visit an Xfinity Store. It takes about 10 minutes and service ends on the disconnection date confirmed by Xfinity. Prepaid service fees after that date may be refunded when applicable, and a minimum-term agreement may carry an early termination fee.",
  "price": "Varies by address",
  "priceMonthlyUsd": null,
  "planName": "Xfinity Internet",
  "subscriptionPlans": [
    {
      "id": "xfinity-internet",
      "name": "Xfinity Internet",
      "billingOptions": [],
      "priceNote": "Address-specific plan, speed, promotion and post-promotion price shown after entering the service address",
      "sourceUrl": "https://www.xfinity.com/learn/deals/internet"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 6,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://www.xfinity.com/cancel",
  "cancellationTime": "~10 minutes",
  "cancellationTimeSeconds": 600,
  "steps": {
    "web": [
      {
        "title": "Open Xfinity cancellation options",
        "body": "Go to xfinity.com/cancel and choose the official route that works for you."
      },
      {
        "title": "Call, schedule a call or visit a store",
        "body": "Call 1-800-934-6489, schedule an Xfinity callback while signed in, or visit an Xfinity Store to request cancellation."
      },
      {
        "title": "Confirm the effective date",
        "body": "Ask the representative to confirm the disconnection date, final balance and any minimum-term fee."
      },
      {
        "title": "Return rented equipment",
        "body": "Use xfinity.com/returns, an Xfinity store or a UPS prepaid label and keep the receipt."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {},
  "refundInfo": "The residential agreement says prepaid monthly service fees after the effective disconnection date may be refunded when applicable. Minimum-term agreements may have an early termination fee. Unreturned equipment can trigger fees.",
  "pauseInfo": "Eligible existing residential customers can use the Seasonal Convenience Plan once a year for 2 to 6 months. Internet can be reduced to 20 Mbps for $20 per month or suspended for $8 per month, subject to location and product restrictions.",
  "downgradeInfo": "Internet speeds and prices are address-specific. Use the account or contact Xfinity to change plans; term and promotional pricing may change.",
  "dataRetentionInfo": "Cancellation does not automatically erase customer data. Xfinity accepts separate privacy access and deletion requests, but some records may be retained where permitted or required.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "Possible with a minimum term"
    },
    {
      "k": "Refund window",
      "v": "Unused prepaid service when applicable"
    },
    {
      "k": "Effective",
      "v": "Date confirmed by Xfinity"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Where do I cancel Xfinity Internet?",
      "answer": "Call 1-800-934-6489, schedule a callback or visit an Xfinity Store from the options on xfinity.com/cancel."
    },
    {
      "question": "Do I need to return Xfinity equipment?",
      "answer": "Yes. Use the Digital Return Center, an Xfinity store or a UPS return label."
    },
    {
      "question": "Can Xfinity charge an early termination fee?",
      "answer": "Yes, if the order includes a minimum term. No-term service can be ended without that fee."
    },
    {
      "question": "Does cancellation delete Xfinity data?",
      "answer": "No. Privacy deletion is a separate request."
    }
  ],
  "officialSources": [
    {
      "title": "Xfinity Internet deals",
      "url": "https://www.xfinity.com/learn/deals/internet",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "How to cancel, pause or move Xfinity services",
      "url": "https://www.xfinity.com/cancel",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Xfinity Seasonal Convenience Plan",
      "url": "https://www.xfinity.com/seasonal",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Xfinity residential services agreement",
      "url": "https://assets.xfinity.com/assets/dotcom/projects/cix-5055_xfinity-com-welcome-kit-legal/RSA_10012025.pdf",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Return Xfinity equipment",
      "url": "https://www.xfinity.com/support/articles/returning-your-equipment",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Xfinity consumer privacy requests",
      "url": "https://www.xfinity.com/support/articles/consumer-privacy-requests-overview",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Xfinity privacy policy",
      "url": "https://www.xfinity.com/privacy/policy",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/xfinity",
    "json": "https://canicancelit.com/cancel/xfinity.json",
    "markdown": "https://canicancelit.com/cancel/xfinity.md"
  }
}