# How to cancel Xata

Cancel Xata by emailing support@xata.io from your account email. The request normally takes effect at the next billing or renewal period, and fees are generally non-refundable. Export your content within 30 days after termination.

Managed Postgres platform with usage-based Xata Cloud, bring-your-own-cloud deployments and a free open-source self-hosted edition.

- Category: Databases & backends
- Entry plan: Xata Cloud at From $0.012 / hour
- Billed via: web, invoice
- Difficulty: Medium (5.7 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://xata.io/terms
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/xata

## Cancel in a web browser

1. **Email the cancellation request** Send the request from your account email address to support@xata.io. Include the organization and paid Xata service you want to end.
2. **Ask for the effective date** Xata's terms say cancellation normally starts at the next billing or renewal period unless Xata chooses an earlier date. Keep the written confirmation.
3. **Export content within 30 days** After termination, Xata provides 30 days to access and export content. After that, it has no obligation to retain the content and may delete it.

## Cancel a team plan

1. **Check the order form** Bring Your Own Cloud and negotiated subscriptions can have order-specific terms that supplement Xata's general terms.

## Refunds, pausing, downgrades and your data

- **Refunds:** Fees are generally non-refundable. Xata may, at its discretion, allow earlier termination and provide a prorated refund for the unused period.
- **Pausing:** Xata documents no subscription pause.
- **Downgrading:** Xata publishes a free open-source self-hosted edition, but no one-click downgrade from hosted Xata Cloud. Moving to it requires exporting and self-hosting the product.
- **Account data:** Customers can access and export content for 30 days after termination. After that, Xata has no obligation to retain the content and may delete it.

## At a glance

- Cancellation route: Email support
- Effective date: Next billing period
- Standard refund: No
- Export window: 30 days

## FAQ

**How do I cancel Xata?**

Email a cancellation request to support@xata.io from the account email address.

**When does Xata cancellation take effect?**

Normally at the start of the next billing or renewal period, unless Xata agrees to an earlier date.

**Can I get a refund?**

Fees are generally non-refundable, although Xata may choose to provide a prorated refund for an earlier termination.

**How long can I export data after cancellation?**

The terms provide 30 days after termination to access and export content.

## Official sources

- [Xata Terms of Service](https://xata.io/terms) (checked 2026-08-13)
- [Xata pricing](https://xata.io/pricing) (checked 2026-08-13)
- [Delete an account - Xata docs](https://xata.io/docs/platform/account) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/xata.json