{ "slug": "workos", "name": "WorkOS", "domain": "workos.com", "category": "identity-privacy", "categoryName": "Identity & privacy", "description": "Enterprise-ready authentication and identity APIs, including AuthKit user management, SSO, Directory Sync, Audit Logs and Radar.", "directAnswer": "Cancel WorkOS by sending at least 30 days written notice before the end of the current subscription term to support@workos.com or 548 Market St, PMB 86125, San Francisco, CA 94104. It takes a few minutes to send. Payments are nonrefundable, and access ends at the end of that term.", "price": "Usage-based", "priceMonthlyUsd": null, "planName": "Pay as You Go", "subscriptionPlans": [ { "id": "pay-as-you-go", "name": "Pay as You Go", "billingOptions": [], "priceNote": "Usage-based. AuthKit is free for the first 1 million MAUs, then $2,500 per month per additional 1 million MAUs. SSO and Directory Sync start at $125 per connection. Staging environments are free.", "sourceUrl": "https://workos.com/pricing" }, { "id": "annual-credits", "name": "Annual Credits", "billingOptions": [], "priceNote": "Custom prepaid credits. Contact WorkOS sales. Includes pre-pay discounts and a 99.99% uptime SLA.", "sourceUrl": "https://workos.com/pricing" } ], "difficulty": "Hard", "difficultyScore": 8.9, "billingMethods": [ "invoice" ], "accountTypes": [ "team", "enterprise" ], "cancellationUrl": "https://workos.com/legal/terms-of-service", "cancellationTime": "~5 minutes", "cancellationTimeSeconds": 300, "steps": { "web": [ { "title": "Confirm the current subscription term", "body": "WorkOS renews for a term of the same length. Open the dashboard billing page to see the next payment date and current usage." }, { "title": "Send 30 days written notice", "body": "Email a formal termination notice to support@workos.com, or write to 548 Market St, PMB 86125, San Francisco, CA 94104. Notice must arrive at least 30 days before the term ends. Casual product questions to that inbox do not count as notice." }, { "title": "Request a data export before the term ends", "body": "WorkOS will help export Subscriber Data for up to 30 days after termination only if you ask before the agreement ends. Payments already due stay payable and are not refunded." } ], "ios": [], "android": [], "team": [ { "title": "Dashboard billing has no published cancel button", "body": "Admins, Developers and Sandbox Developers can open dashboard.workos.com/settings/workspace/billing for payment method, invoices and usage. Support roles cannot. That page is not documented as the cancel control." }, { "title": "Order forms and Annual Credits", "body": "A signed Subscription Order Form can set different fees and term rules. Those order-form terms control if they conflict with the website Terms of Service." } ] }, "platformNotes": { "web": { "note": "Use a formal termination notice. Product-support emails are documented as not serving as notice under the agreement." }, "team": { "note": "Annual Credits and custom Enterprise agreements follow the Subscription Order Form." } }, "refundInfo": "WorkOS states that all payments are nonrefundable. Ending the agreement does not create a refund. Fees that have become due or accrued through the effective end date remain payable.", "pauseInfo": "No pause option is documented.", "downgradeInfo": "There is no lower fixed paid plan. AuthKit is free through the first 1 million MAUs, and connection products are billed per connection. Removing production connections reduces those line items, but WorkOS does not document that as cancelling the subscription.", "dataRetentionInfo": "On termination WorkOS may delete information associated with the account, including Subscriber Data. Ask for an export before the agreement ends if you need a copy. The privacy policy says residual data may remain after an account is closed.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "None" }, { "k": "Effective", "v": "End of term after 30-day notice" }, { "k": "Free plan after", "v": "Not after termination" } ], "faq": [ { "question": "How do I cancel WorkOS?", "answer": "Send written notice at least 30 days before the end of the current subscription term to support@workos.com or the San Francisco postal address in the Terms of Service." }, { "question": "When does cancellation take effect?", "answer": "At the end of the then-current Subscription Term, if notice arrived at least 30 days earlier." }, { "question": "Can I get a refund?", "answer": "No. WorkOS says all payments are nonrefundable." }, { "question": "Is there a cancel button in the dashboard?", "answer": "Not in the public billing docs. The billing page shows payment method, invoices and usage." }, { "question": "What happens to my data?", "answer": "Ask for an export before the agreement ends. WorkOS may then delete account data, including Subscriber Data." }, { "question": "Do I still pay if I stop using SSO?", "answer": "Usage line items follow production usage. Stopping use is not documented as terminating the subscription. The 30-day notice still applies if you want the agreement to end." } ], "officialSources": [ { "title": "WorkOS Terms of Service", "url": "https://workos.com/legal/terms-of-service", "lastCheckedAt": "2026-08-17" }, { "title": "WorkOS Pricing", "url": "https://workos.com/pricing", "lastCheckedAt": "2026-08-17" }, { "title": "Billing - WorkOS Docs", "url": "https://workos.com/docs/dashboard/billing", "lastCheckedAt": "2026-08-17" }, { "title": "WorkOS Privacy Policy", "url": "https://workos.com/legal/privacy", "lastCheckedAt": "2026-08-17" } ], "verified": true, "manuallyVerifiedAt": "2026-08-17", "nextReviewAt": "2026-10-16", "urls": { "guide": "https://canicancelit.com/cancel/workos", "json": "https://canicancelit.com/cancel/workos.json", "markdown": "https://canicancelit.com/cancel/workos.md" } }