{ "slug": "wordpress-com", "name": "WordPress.com", "domain": "wordpress.com", "category": "hosting-deployment", "categoryName": "Hosting & deployment", "description": "Hosted WordPress platform with managed hosting, themes, plugins and Commerce tools. This is Automattic WordPress.com, not self-hosted WordPress.org.", "directAnswer": "Cancel a WordPress.com plan from Billing, then Active Upgrades, by clicking Cancel in Cancel subscription. It takes about 2 minutes and the plan stays active until expiry. Canceling does not refund; annual plans have 14 days and monthly plans have 7 days if you remove the plan and claim the refund.", "price": "$9 / month", "priceMonthlyUsd": 9, "planName": "Personal", "subscriptionPlans": [ { "id": "personal", "name": "Personal", "billingOptions": [ { "cycle": "month", "priceUsd": 9 }, { "cycle": "year", "priceUsd": 48 } ], "priceNote": "$9 monthly or $4 per month billed yearly ($48 yearly). Two-year and three-year rates are $3.25 and $2.75 per month.", "sourceUrl": "https://wordpress.com/pricing/" }, { "id": "premium", "name": "Premium", "billingOptions": [ { "cycle": "month", "priceUsd": 18 }, { "cycle": "year", "priceUsd": 96 } ], "priceNote": "$18 monthly or $8 per month billed yearly ($96 yearly). Two-year and three-year rates are $6.50 and $5.50 per month.", "sourceUrl": "https://wordpress.com/pricing/" }, { "id": "business", "name": "Business", "billingOptions": [ { "cycle": "month", "priceUsd": 40 }, { "cycle": "year", "priceUsd": 300 } ], "priceNote": "$40 monthly or $25 per month billed yearly ($300 yearly). Two-year and three-year rates are $20 and $17.50 per month.", "sourceUrl": "https://wordpress.com/pricing/" }, { "id": "commerce", "name": "Commerce", "billingOptions": [ { "cycle": "month", "priceUsd": 70 }, { "cycle": "year", "priceUsd": 540 } ], "priceNote": "$70 monthly or $45 per month billed yearly ($540 yearly). Two-year and three-year rates are $36 and $31.50 per month.", "sourceUrl": "https://wordpress.com/pricing/" } ], "difficulty": "Easy", "difficultyScore": 2.2, "billingMethods": [ "web" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://wordpress.com/support/manage-purchases/cancel-a-purchase/", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Open My WordPress.com account, then Billing", "body": "Hover over your name, select My WordPress.com account, then open Billing." }, { "title": "Open Active Upgrades", "body": "Select Active Upgrades and click the subscription to open Purchase Settings." }, { "title": "Click Cancel in Cancel subscription", "body": "Scroll to the bottom and click Cancel in the Cancel subscription section. Review what you will lose, select both confirmation checkboxes, then click Cancel subscription." }, { "title": "Complete the cancellation survey", "body": "Finish the survey until you receive confirmation. Canceling disables auto-renewal. The subscription stays active until its expiry date." } ], "ios": [], "android": [], "team": [ { "title": "Only the purchaser can cancel", "body": "Only the user who purchased the subscription can cancel it. If another site member bought the plan, they must cancel from their account, or contact support if the form errors." } ] }, "platformNotes": { "web": { "note": "Canceling stops auto-renewal. Removing the subscription ends it immediately and is required for an eligible refund or to delete the site.", "warning": "Domains, email and add-ons are separate purchases and must be canceled individually." } }, "refundInfo": "Canceling does not issue a refund. To claim an eligible refund, select Remove plan and claim refund, then Continue removal. Annual, two-year and three-year plans are refundable within 14 days of purchase or renewal. Monthly plans are refundable within 7 days. Refunds are not prorated. Refunds usually take 7 to 10 business days.", "pauseInfo": "WordPress.com documents no plan pause. Turning off Enable auto-renew or canceling keeps the plan active until expiry.", "downgradeInfo": "Within the refund period you can downgrade immediately and receive the price difference. After the refund period, schedule a downgrade from Change plan. The current plan stays active until the renewal date, then the lower plan starts. Canceling entirely returns the site to a free WordPress.com site.", "dataRetentionInfo": "Canceling a plan does not delete the site. Posts, pages and media stay. The site reverts to a free site with ads, a .wordpress.com address, and free storage limits. Deleting a site is separate: remove purchases first, then Settings, Delete site. A deleted site can be restored for 30 days.", "factRows": [ { "k": "Cancellation fee", "v": "None" }, { "k": "Refund window", "v": "14 days annual; 7 days monthly" }, { "k": "Effective", "v": "End of term; immediate if removed" }, { "k": "Free plan after", "v": "Yes" } ], "faq": [ { "question": "Does canceling WordPress.com end the plan immediately?", "answer": "No. Canceling stops auto-renewal and the plan stays active until its expiry date. Removing the subscription ends it immediately." }, { "question": "Can I get a refund?", "answer": "Annual and multi-year plans: 14 days. Monthly plans: 7 days. You must remove the plan and claim the refund. Canceling alone does not refund." }, { "question": "What happens to my site after the plan ends?", "answer": "The site is not deleted. It becomes a free WordPress.com site with ads and a .wordpress.com address. Plugins are removed if you drop to free." }, { "question": "Can I pause a WordPress.com plan?", "answer": "No pause option is documented. Turn off auto-renew or cancel and keep using the plan until expiry." }, { "question": "Does deleting the site cancel billing?", "answer": "You must remove paid purchases first. Deleting the site is a separate, permanent step." }, { "question": "Is this the same as WordPress.org or Jetpack?", "answer": "No. This guide is Automattic WordPress.com hosting. WordPress.org is self-hosted software. Jetpack can appear on statements for other Automattic products." } ], "officialSources": [ { "title": "Cancel or remove a subscription - WordPress.com Support", "url": "https://wordpress.com/support/manage-purchases/cancel-a-purchase/", "lastCheckedAt": "2026-08-17" }, { "title": "Refund a purchase - WordPress.com Support", "url": "https://wordpress.com/support/refunds/", "lastCheckedAt": "2026-08-17" }, { "title": "WordPress.com pricing", "url": "https://wordpress.com/pricing/", "lastCheckedAt": "2026-08-17" }, { "title": "Downgrade your plan - WordPress.com Support", "url": "https://wordpress.com/support/manage-purchases/downgrade-your-plan/", "lastCheckedAt": "2026-08-17" }, { "title": "Turn automatic renewal on or off - WordPress.com Support", "url": "https://wordpress.com/support/manage-purchases/automatic-renewal/", "lastCheckedAt": "2026-08-17" }, { "title": "Delete a website - WordPress.com Support", "url": "https://wordpress.com/support/delete-site/", "lastCheckedAt": "2026-08-17" } ], "verified": true, "manuallyVerifiedAt": "2026-08-17", "nextReviewAt": "2026-10-16", "urls": { "guide": "https://canicancelit.com/cancel/wordpress-com", "json": "https://canicancelit.com/cancel/wordpress-com.json", "markdown": "https://canicancelit.com/cancel/wordpress-com.md" } }