# How to cancel UserVoice

For a credit-card UserVoice account, an Owner opens Settings > General > Plan Subscription, selects Edit beside Manage billing settings, then chooses Cancel Subscription in the Billing Portal. Invoice customers must contact their Account Manager. Deactivation happens at the end of the billing period, and data is permanently deleted 60 days later.

Customer-feedback and product-discovery platform for product teams.

- Category: Productivity
- Entry plan: UserVoice at Custom pricing
- Billed via: web, invoice
- Difficulty: Easy (2.1 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://help.uservoice.com/hc/en-us/articles/17167804418067-Cancel-Your-Account
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/uservoice

## Cancel in a web browser

1. **Open Plan Subscription** As an Owner, open Settings, select General and scroll to Plan Subscription.
2. **Open the Billing Portal** Select Edit beside Manage billing settings. Do not bookmark the portal because its secure link changes.
3. **Cancel the subscription** Select Cancel Subscription. Invoice customers instead contact their Account Manager.
4. **Export account data** Export any data you need before deactivation. UserVoice permanently deletes it 60 days after deactivation.

## Refunds, pausing, downgrades and your data

- **Refunds:** UserVoice does not provide prorated refunds for accounts cancelled early.
- **Pausing:** UserVoice says it cannot temporarily disable or deactivate an account.
- **Downgrading:** UserVoice's current cancellation article does not document a self-service downgrade route.
- **Account data:** Export data before deactivation. UserVoice permanently deletes all account data 60 days after deactivation, after which it cannot be recovered.

## At a glance

- Effective: End of billing period
- Prorated refund: No
- Temporary pause: Not available
- Data deletion: 60 days after deactivation

## FAQ

**Who can cancel UserVoice?**

An Owner can cancel a credit-card account in the Billing Portal. Invoice customers contact their Account Manager.

**Does UserVoice provide a prorated refund?**

No. UserVoice says it does not refund accounts cancelled early.

**When is UserVoice data deleted?**

It is permanently deleted 60 days after account deactivation.

## Official sources

- [UserVoice pricing](https://uservoice.com/pricing) (checked 2026-08-13)
- [Cancel Your Account - UserVoice](https://help.uservoice.com/hc/en-us/articles/17167804418067-Cancel-Your-Account) (checked 2026-08-13)
- [Billing Portal Questions and Updates - UserVoice](https://help.uservoice.com/hc/en-us/articles/360035474513-Billing-Portal-Questions-Updates) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/uservoice.json