# How to cancel UptimeRobot

Cancel UptimeRobot from the ellipsis menu, then Billing, Plan & Subscription, then Cancel Auto-Renewal. It takes about a minute, and the paid plan stays active until the current billing cycle ends, then the account moves to Free. New subscriptions and upgrades have a 14-day money-back guarantee.

Website, API and server uptime monitoring with status pages and alerting.

- Category: Monitoring
- Entry plan: Solo at Regional
- Billed via: web, invoice
- Difficulty: Easy (1.5 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://help.uptimerobot.com/en/articles/11358335-how-to-cancel-your-uptimerobot-subscription
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/uptimerobot

## Cancel in a web browser

> The dedicated cancel article documents Cancel Auto-Renewal on credit-card subscriptions. The terms also mention cancelling upgrades in My Settings.

1. **Log in as the account owner** Sub-users, including Admin-role sub-users, cannot edit billing or open invoices. Only the account owner has billing access.
2. **Open the ellipsis menu** In the dashboard, open the three-dot ellipsis menu.
3. **Open Billing, Plan & Subscription** Navigate to Billing, Plan & Subscription.
4. **Select Cancel Auto-Renewal** This turns off auto-renewal. The current paid plan stays active until its expiration date, then the account moves to Free. The dedicated cancel article covers credit-card subscriptions.

## Cancel a team plan

> Only the account owner can edit billing.

1. **Use the main account holder** Sub-users cannot edit the billing section or access invoices. Ask the account owner to cancel auto-renewal or to share invoices.
2. **Enterprise invoice customers should confirm the route** Enterprise offers custom invoicing, purchase orders, wire transfers and net terms. The public cancel article documents credit-card Cancel Auto-Renewal. Confirm the contract route with support@uptimerobot.com.

## Refunds, pausing, downgrades and your data

- **Refunds:** New subscriptions and upgrades have a 14-day money-back guarantee. Contact support within 14 days of the payment. Only that latest eligible payment is refundable. Outside that window, prepaid fees are not refunded, except special cases or material-breach remedies at UptimeRobot's discretion.
- **Pausing:** No subscription pause or billing-hold option is documented. Individual monitors can be paused. If a downgraded Free account still has more than 50 monitors, all monitors are paused until the count is reduced or the account is upgraded.
- **Downgrading:** Cancel Auto-Renewal takes effect at the end of the current billing cycle and moves the account to Free (50 monitors, 5-minute interval). A chosen downgrade is scheduled for renewal and can be cancelled before then from the ellipsis menu, then Billing, Plan & Subscription. If the monitor count is over the new plan's limit, all monitors are paused. SSL error checking and SSL or domain-expiry reminders are turned off and are not turned back on automatically after a later upgrade.
- **Account data:** Free retains monitoring data for 3 months, Solo for 12 months, and Team, Scale and Enterprise for 24 months, after which it is deleted. Deleting the account from Account Details requires a verification email. After confirmation, personal data is removed, the account is disabled, the subscription is cancelled and monitors are paused. The DPA says Customer Personal Data is deleted within 90 days of termination unless return is requested or law requires retention.

## At a glance

- Cancellation fee: None
- Refund window: 14 days
- Effective: End of billing cycle
- Free plan after: Yes, Free

## FAQ

**Who can cancel UptimeRobot?**

The main account holder. Sub-users, including Admin-role sub-users, cannot edit billing.

**When does cancellation take effect?**

At the end of the current billing cycle. Cancel Auto-Renewal leaves the paid plan active until the expiration date, then the account moves to Free.

**Can I get a refund?**

Contact support within 14 days of payment for the money-back guarantee. Outside that window, prepaid time is not refunded.

**Will I keep my account after I cancel?**

Yes. Turning off auto-renewal does not delete the account. It moves to Free when the paid period ends.

**What happens to my monitors on Free?**

If you have more than 50 monitors, all of them are paused until you delete down to 50 or resubscribe. SSL and domain-expiry reminders stay off until you re-enable them one monitor at a time.

**Does deleting the account cancel billing?**

Yes. After the verification email, UptimeRobot says the subscription is cancelled, monitors are paused and personal data is removed.

## Official sources

- [How to cancel your UptimeRobot subscription](https://help.uptimerobot.com/en/articles/11358335-how-to-cancel-your-uptimerobot-subscription) (checked 2026-08-17)
- [What happens when you downgrade or your subscription ends](https://help.uptimerobot.com/en/articles/16160088-what-happens-when-you-downgrade-or-your-subscription-ends) (checked 2026-08-17)
- [UptimeRobot refund policy](https://help.uptimerobot.com/en/articles/11358320-uptimerobot-refund-policy-how-refunds-work) (checked 2026-08-17)
- [UptimeRobot plans and pricing](https://uptimerobot.com/pricing/) (checked 2026-08-17)
- [UptimeRobot machine-readable pricing](https://uptimerobot.com/pricing.md) (checked 2026-08-17)
- [UptimeRobot terms of service](https://uptimerobot.com/terms/) (checked 2026-08-17)
- [UptimeRobot team roles and seat types](https://help.uptimerobot.com/en/articles/11361715-uptimerobot-team-roles-seat-types-explained) (checked 2026-08-17)
- [UptimeRobot data retention by plan](https://help.uptimerobot.com/en/articles/11360873-what-is-uptimerobot-data-retention-and-how-does-it-work-in-different-plans) (checked 2026-08-17)
- [How to delete your UptimeRobot account](https://help.uptimerobot.com/en/articles/11620927-how-to-delete-your-uptimerobot-account-step-by-step) (checked 2026-08-17)
- [UptimeRobot data processing addendum](https://uptimerobot.com/dpa/) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/uptimerobot.json