{
  "slug": "twilio",
  "name": "Twilio",
  "domain": "twilio.com",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "Developer communications platform for messaging, voice, verification, email, customer data and serverless tools.",
  "directAnswer": "The account Owner closes Twilio from Console > Account > Account Management > General settings by clicking Close and choosing full closure or a soft close. It takes about 5 minutes; full closure stops service immediately, while soft close preserves data. Twilio refunds eligible prepaid balances within about 10 business days, excluding promotional credit.",
  "price": "$0 base + usage",
  "priceMonthlyUsd": null,
  "planName": "Pay-as-you-go",
  "subscriptionPlans": [
    {
      "id": "pay-as-you-go",
      "name": "Pay-as-you-go",
      "billingOptions": [],
      "priceNote": "No fixed base subscription for the core platform. Charges depend on product usage, provisioned numbers, channel fees and optional commitments; Twilio Email is $0.0013 per email without a monthly base fee.",
      "sourceUrl": "https://www.twilio.com/en-us/pricing/current-rates"
    },
    {
      "id": "connections",
      "name": "Twilio Connections",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 120
        }
      ],
      "priceNote": "Starts at $120 per month for up to 10,000 visitors per month.",
      "sourceUrl": "https://www.twilio.com/en-us/pricing/current-rates"
    },
    {
      "id": "custom-committed-use",
      "name": "Custom and committed-use contracts",
      "billingOptions": [],
      "priceNote": "Custom pricing through sales; volume and committed-use discounts vary by product and order form.",
      "sourceUrl": "https://www.twilio.com/en-us/pricing/current-rates"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.2,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.twilio.com/articles/223183548-How-do-I-cancel-my-account-",
  "cancellationTime": "~5 minutes",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Open General settings",
        "body": "The account Owner opens Console > Account > Account Management > General settings."
      },
      {
        "title": "Click Close and authenticate",
        "body": "At the bottom, click Close. Authenticate with the account password if Twilio asks."
      },
      {
        "title": "Choose full closure or soft close",
        "body": "Choose DELETE ALL ACCOUNT DATA AND SETTINGS for permanent closure, or KEEP ACCOUNT DATA AND SETTINGS BUT STOP RECURRING CHARGES to release recurring resources while keeping project history accessible."
      },
      {
        "title": "Confirm the closure",
        "body": "Continue through the confirmation. Full closure immediately stops the account and its subaccounts."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Invoice accounts: contact support",
        "body": "Twilio instructs invoiced customers to contact support to close the account. Some product subscriptions and commitments also require Console changes, a sales representative or the order form's terms."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Twilio is mainly pay-as-you-go. A soft close is useful when you want recurring resources released but still need historical project data.",
      "warning": "Full closure is permanent, immediately stops APIs and communications, and releases account resources."
    },
    "team": {
      "note": "Only the Owner closes the account. Invoiced and contracted accounts use support, sales or their order form."
    }
  },
  "refundInfo": "Closing an upgraded account with a positive prepaid balance automatically starts a full refund that can take up to 10 business days. Promotional-code balances and trial balances are not refunded.",
  "pauseInfo": "A soft close stops recurring charges and keeps account data and settings accessible for a later return. It releases paid resources such as phone numbers, short codes and SIMs, and some subscriptions must still be cancelled separately.",
  "downgradeInfo": "Twilio's core platform has no lower fixed paid tier: the account can be soft-closed to stop recurring resources while retaining data, or remain open with usage reduced to zero. Paid support plans can be cancelled back to free support.",
  "dataRetentionInfo": "Full closure is permanent and immediately blocks APIs, calls, messages and account data access. Twilio deletes Customer Content after 30 days and generally deletes Customer Account Data after 60 days, unless business, security or legal needs require longer retention.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "Eligible balance in ~10 business days"
    },
    {
      "k": "Effective",
      "v": "Immediately for full closure"
    },
    {
      "k": "Free plan after",
      "v": "Soft-close option"
    }
  ],
  "faq": [
    {
      "question": "Who can close a Twilio account?",
      "answer": "Only a user with the Owner role can close the account from Console."
    },
    {
      "question": "What is a Twilio soft close?",
      "answer": "It releases recurring paid resources and stops their charges while keeping account data and settings accessible for a later return."
    },
    {
      "question": "Does full Twilio closure take effect immediately?",
      "answer": "Yes. APIs, calls, messages, Verify and the account's subaccounts stop working immediately."
    },
    {
      "question": "Will Twilio refund my prepaid balance?",
      "answer": "An eligible positive prepaid balance is refunded automatically and can take up to 10 business days. Promotional credit and trial balances are excluded."
    },
    {
      "question": "How do invoiced Twilio accounts close?",
      "answer": "Contact Twilio support. Contracted products can also require sales involvement or the cancellation terms in the order form."
    },
    {
      "question": "When does Twilio delete data after closure?",
      "answer": "Customer Content is deleted after 30 days, while Customer Account Data is generally deleted after 60 days unless longer retention is required."
    }
  ],
  "officialSources": [
    {
      "title": "Twilio pricing",
      "url": "https://www.twilio.com/en-us/pricing/current-rates",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Twilio Email pricing",
      "url": "https://www.twilio.com/en-us/products/email-api/twilio-pricing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to Close My Twilio Account and Refund the Balance",
      "url": "https://help.twilio.com/articles/223183548-How-do-I-cancel-my-account-",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Data Retention and Deletion in Twilio Products",
      "url": "https://help.twilio.com/hc/en-us/articles/4410585868443-Data-Retention-and-Deletion-in-Twilio-Products",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Twilio Support Plan Frequently Asked Questions",
      "url": "https://help.twilio.com/articles/39942551460379",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/twilio",
    "json": "https://canicancelit.com/cancel/twilio.json",
    "markdown": "https://canicancelit.com/cancel/twilio.md"
  }
}