{
  "slug": "tidio",
  "name": "Tidio",
  "domain": "tidio.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Customer service platform combining live chat, ticketing, Flows automation and Lyro AI Agent.",
  "directAnswer": "Cancel Tidio from Settings > Billing > Subscription, then click Cancel subscription and confirm. It takes about 2 minutes, paid features remain until the next payment date, and the project then switches to Free. Tidio does not refund the current paid period.",
  "price": "$29 / month",
  "priceMonthlyUsd": 29,
  "planName": "Starter",
  "subscriptionPlans": [
    {
      "id": "starter",
      "name": "Starter",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 29
        }
      ],
      "priceNote": "$29 monthly for 100 billable conversations. Annual billing is displayed as $24.17 per month with two months free, but the exact annual charge is not published in fetched official content.",
      "sourceUrl": "https://www.tidio.com/pricing/"
    },
    {
      "id": "growth",
      "name": "Growth",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 59
        }
      ],
      "priceNote": "Starts at $59 monthly. Annual billing starts at $49.17 per month with two months free. Final price varies with billable conversation, Lyro and Flows quotas.",
      "sourceUrl": "https://www.tidio.com/pricing/"
    },
    {
      "id": "plus",
      "name": "Plus",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 300
        }
      ],
      "priceNote": "Starts at $300 per month plus monthly usage, with custom quotas and seats; contact sales.",
      "sourceUrl": "https://www.tidio.com/pricing/"
    },
    {
      "id": "premium",
      "name": "Premium",
      "billingOptions": [],
      "priceNote": "Custom pricing through sales for managed AI and high-volume deployments.",
      "sourceUrl": "https://www.tidio.com/pricing/"
    },
    {
      "id": "lyro-ai-agent-only",
      "name": "Lyro AI Agent only",
      "billingOptions": [],
      "priceNote": "Usage-based by monthly Lyro conversation quota; starts at $32.50 per month for 50 conversations and varies by selected quota.",
      "sourceUrl": "https://www.tidio.com/pricing/"
    },
    {
      "id": "flows-only",
      "name": "Flows only",
      "billingOptions": [],
      "priceNote": "Usage-based by monthly visitors reached; starts at $24.17 per month for 2,000 visitors and varies by selected quota.",
      "sourceUrl": "https://www.tidio.com/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.7,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Billing",
        "body": "Go to Settings > Billing for the Tidio project."
      },
      {
        "title": "Open Subscription",
        "body": "Select the Subscription tab and scroll to the bottom."
      },
      {
        "title": "Cancel and confirm",
        "body": "Click Cancel subscription and confirm. Paid access continues until the next payment date, then the project switches to Free."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Plus and Premium: contact the dedicated team",
        "body": "Custom Plus and Premium subscriptions may only be editable through the dedicated manager or Tidio support at support@tidio.net."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Customer Service, Lyro AI Agent and Flows are separate packages inside one Tidio subscription.",
      "warning": "Hiding or uninstalling the website widget does not cancel billing. Use the Subscription tab first."
    },
    "team": {
      "note": "Plus and Premium can require the dedicated manager or support for changes."
    }
  },
  "refundInfo": "Cancellation does not refund the current paid period. Tidio says the customer keeps what was paid for and remains on the paid plan until the next payment is due; support handles refund questions.",
  "pauseInfo": "Tidio describes cancellation to Free as the way to pause use temporarily. The widget can be hidden separately while the Free project remains available for a later return.",
  "downgradeInfo": "Cancellation switches the project to the Free plan after the current billing period. Individual Customer Service, Lyro and Flows packages can also be upgraded or downgraded from Edit subscription; Plus and Premium may require support.",
  "dataRetentionInfo": "Cancellation does not delete the project. The Project Owner can permanently delete it from Settings > Preferences after the subscription is cancelled and the widget is uninstalled; deleting a project removes its agents and collected data from Tidio's database.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "No unused-period refund"
    },
    {
      "k": "Effective",
      "v": "End of billing period"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "When does Tidio cancellation take effect?",
      "answer": "At the end of the current billing period. Paid features remain available until the next payment date."
    },
    {
      "question": "Does Tidio refund the remaining paid period?",
      "answer": "No refund is documented. Tidio says you keep access to what you paid for until the next payment date."
    },
    {
      "question": "Does Tidio have a Free plan after cancellation?",
      "answer": "Yes. The paid subscription switches to Free after the current billing period."
    },
    {
      "question": "Can I cancel only Lyro or Flows?",
      "answer": "The Subscription tab lets you edit the separate Customer Service, Lyro AI Agent and Flows packages."
    },
    {
      "question": "How do Plus or Premium customers cancel?",
      "answer": "Contact the dedicated manager or Tidio support, because custom subscriptions may not be editable self-serve."
    },
    {
      "question": "Does cancelling Tidio delete the project?",
      "answer": "No. Project deletion is separate and permanent in Settings > Preferences, and removes agents and collected project data."
    }
  ],
  "officialSources": [
    {
      "title": "Tidio pricing",
      "url": "https://www.tidio.com/pricing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Manage your subscription - Tidio",
      "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Upgrading your Account - Tidio",
      "url": "https://help.tidio.com/hc/en-us/articles/5423267856540-Upgrading-your-Account",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Delete your account - Tidio",
      "url": "https://help.tidio.com/hc/en-us/articles/5445092500764-Delete-your-account",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/tidio",
    "json": "https://canicancelit.com/cancel/tidio.json",
    "markdown": "https://canicancelit.com/cancel/tidio.md"
  }
}