# How to cancel Temporal Cloud

Sign in as an Account Owner, open Billing, and click Delete Account on the Plan tab. Billing stops immediately and Temporal Cloud schedules full deletion within 72 hours; that account cannot be restored. Fees are non-refundable except prepaid unused fees if you terminate for a material Temporal breach.

Managed Temporal Cloud for durable execution, with pay-as-you-go Actions and Storage plus Essentials, Business, Enterprise and Mission Critical plans.

- Category: Developer infrastructure
- Entry plan: Essentials at From $100 / month
- Billed via: web, invoice
- Difficulty: Easy (2.0 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://docs.temporal.io/cloud/billing
- Manually verified on 22 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/temporal-cloud

## Cancel in a web browser

> Self-serve cancel is Delete Account on the Billing Plan tab, not a plan downgrade.

1. **Sign in as an Account Owner** Account Owners manage billing. Self-signup accounts cancel from the Billing page.
2. **Open Billing, then the Plan tab** The pricing FAQ also names Settings, Billing, Plans. The Billing Center documents Delete Account on the Plan tab.
3. **Click Delete Account** Permanently deleted accounts immediately cease billing and are scheduled for full deletion within 72 hours. You cannot reactivate that account.

> **Warning:** Delete Account permanently deletes the Temporal Cloud account. Billing stops immediately. You cannot restore that account.

## Cancel a team plan

1. **Sales-managed accounts: submit a support ticket** If the account is managed by Temporal's sales team, submit a support ticket rather than using self-serve Delete Account.
2. **Enterprise and Mission Critical plan changes go through sales** Essentials and Business can be changed self-serve. Enterprise and Mission Critical require contacting sales.

## Refunds, pausing, downgrades and your data

- **Refunds:** Temporal's terms say you have no right to return the Services and that all Fees are non-refundable except as otherwise set forth in those terms. If you terminate for Temporal's uncured material breach, you are entitled to a refund of prepaid unused Fees. Intellectual-property termination under the indemnity clause has the same prepaid-unused refund. The SLA offers service credits against later invoices, not a cash refund of subscription fees.
- **Pausing:** No subscription pause option is documented. You can change Essentials and Business plans in billing settings. Unused commitment credits may roll over when you renew at the same or greater commitment; that is not a pause.
- **Downgrading:** Essentials and Business can be upgraded or downgraded self-serve on the Plans tab. Upgrades process immediately and are billed pro-rata for that period, with full upgrade entitlements for the month; after an upgrade, a downgrade cannot be processed until the following billing period. Downgrade requests process immediately, with billing and entitlements backdated to the beginning of the billing period. Delete Account is not a plan downgrade: it deletes the account. Open-source self-hosted Temporal remains available separately.
- **Account data:** The Billing Center says a self-serve Delete Account stops billing immediately and schedules full deletion within 72 hours. Account Data and Active Storage are permanently deleted; Retained Storage follows its configured retention period. Once canceled, account data cannot be restored. Temporal's terms also say Temporal will retain Customer Data for up to 30 days after the Order ends, then delete it irretrievably.

## At a glance

- Cancellation fee: None documented
- Refund window: None; prepaid unused fees after a Temporal material breach
- Effective: Billing stops immediately; account deleted within 72 hours
- Free plan after: No Temporal Cloud free plan

## FAQ

**How do I cancel Temporal Cloud?**

Self-signup: Account Owner opens Billing, Plan tab, Delete Account. Sales-managed accounts submit a support ticket.

**When does billing stop?**

Immediately on a self-serve Delete Account. Full deletion is scheduled within 72 hours.

**Can I get the account back?**

No. Temporal says you cannot reactivate a deleted account. Returning means signing up as a new customer.

**Are Temporal Cloud fees refundable?**

Generally no. Prepaid unused fees are refunded if you terminate for Temporal's uncured material breach, or in the stated IP-indemnity termination case.

**Is there a free Temporal Cloud plan after I cancel?**

No. Open-source Temporal can be self-hosted. A deleted Cloud account is gone; a new signup can receive trial credits.

## Official sources

- [Temporal Cloud pricing](https://temporal.io/pricing) (checked 2026-08-22)
- [Temporal Cloud pricing docs](https://docs.temporal.io/cloud/pricing) (checked 2026-08-22)
- [Temporal Cloud Billing Center](https://docs.temporal.io/cloud/billing) (checked 2026-08-22)
- [Temporal Terms of Service](https://temporal.io/terms-of-service) (checked 2026-08-22)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/temporal-cloud.json