# How to cancel Tella

Cancel Tella from workspace Settings: open Plans & Billing, click Manage, then Cancel Subscription in Stripe and confirm. It takes about 2 minutes; cancellation is scheduled after the billing period listed on the Stripe page. First-time purchases can be refunded within 14 days; ordinary renewals are not.

Screen recorder, AI video editor and hosting for product videos, billed per Owner or Member seat.

- Category: Design & UI
- Entry plan: Pro at $26 / user / month
- Billed via: web
- Difficulty: Easy (1.9 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://www.tella.com/help/billing/how-do-i-cancel-my-subscription
- Manually verified on 22 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/tella

## Cancel in a web browser

> Billing runs through Stripe from Plans & Billing. There is no documented app-store subscription to cancel.

1. **Open workspace Settings** Click your workspace name in the top left, then click Settings.
2. **Open Plans & Billing** Click Plans & Billing in the sidebar.
3. **Click Manage on your current plan** Tella redirects you to the Stripe portal.
4. **Click Cancel Subscription and confirm** Cancellations are scheduled after the end of the billing period listed on the Stripe confirmation page. Once you click cancel, you will not be billed again after that date.

## Cancel a team plan

1. **Cancel from the workspace that holds the seats** Every Owner and Member is a billable seat. Viewers are free. Adding or removing members prorates the current period.

## Refunds, pausing, downgrades and your data

- **Refunds:** Full refund within 14 days of the initial paid-plan purchase, no questions asked. Outside that window, Tella may refund billing errors, unresolved technical issues that prevented use, and accidental renewals requested within 7 days of the renewal date. Ordinary renewals are not refunded. Request a refund through Tella support with the account email, charge date and amount. Approved refunds typically process in 5-10 business days.
- **Pausing:** Tella does not currently offer an option to pause a subscription. Cancel instead; access continues until the end of the current billing period, and videos remain while the subscription is inactive.
- **Downgrading:** When the subscription ends you keep existing videos (view and share) but cannot record, edit or export until you resubscribe. There is no documented permanent free recording plan. Deleting the account cancels Stripe immediately and permanently deletes videos.
- **Account data:** Cancelling the subscription does not delete videos. Deleting the account from Settings, Profile, Delete account permanently deletes the account and all videos and immediately cancels any active Tella subscription. That cannot be undone.

## At a glance

- Cancellation fee: None
- Refund window: 14 days on first paid purchase
- Effective: End of the billing period shown in Stripe
- Free plan after: No recording plan; existing videos stay viewable

## FAQ

**How do I cancel Tella?**

Workspace name, Settings, Plans & Billing, Manage, then Cancel Subscription in Stripe and confirm.

**When does access end?**

Cancellation is scheduled after the end of the billing period shown on the Stripe confirmation page. You keep existing videos; recording, editing and export stop until you resubscribe.

**Can I get a refund?**

Yes within 14 days of the first paid purchase. Accidental renewals have a 7-day window. Ordinary renewals are not refunded.

**Can I pause Tella?**

No. Tella does not offer pausing. Cancel and resubscribe later; videos stay.

**Does deleting my account cancel billing?**

Yes. Account deletion cancels the Stripe subscription immediately and deletes all videos.

## Official sources

- [How do I cancel my subscription? - Tella](https://www.tella.com/help/billing/how-do-i-cancel-my-subscription) (checked 2026-08-22)
- [Understanding your Tella bill](https://www.tella.com/help/billing/understanding-your-bill) (checked 2026-08-22)
- [Tella pricing](https://www.tella.com/pricing) (checked 2026-08-22)
- [Can I pause my Tella subscription?](https://www.tella.com/help/billing/pause-subscription) (checked 2026-08-22)
- [What happens when my Tella subscription ends?](https://www.tella.com/help/faq/what-happens-when-my-tella-subscription-ends) (checked 2026-08-22)
- [Refund policy - Tella](https://www.tella.com/help/support/refund-policy) (checked 2026-08-22)
- [Delete your Tella account](https://www.tella.com/help/account/delete-account) (checked 2026-08-22)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/tella.json