{
  "slug": "surfshark",
  "name": "Surfshark",
  "domain": "surfshark.com",
  "category": "security-protection",
  "categoryName": "Security & protection",
  "description": "Consumer VPN and online security service.",
  "directAnswer": "Cancel Surfshark on the web: sign in, open the email menu and select Subscription, then Payments, and choose Cancel auto-renewal. It takes about 2 minutes and service remains active through the current paid term. Eligible initial purchases can qualify for the 30-day money-back guarantee.",
  "price": "Regional pricing",
  "priceMonthlyUsd": null,
  "planName": "Surfshark Starter",
  "subscriptionPlans": [
    {
      "id": "starter",
      "name": "Surfshark Starter",
      "billingOptions": [],
      "priceNote": "Regional pricing for 1-month, 12-month and promotional 24-month terms",
      "sourceUrl": "https://surfshark.com/pricing"
    },
    {
      "id": "one",
      "name": "Surfshark One",
      "billingOptions": [],
      "priceNote": "Regional pricing for 1-month, 12-month and promotional 24-month terms",
      "sourceUrl": "https://surfshark.com/pricing"
    },
    {
      "id": "one-plus",
      "name": "Surfshark One+",
      "billingOptions": [],
      "priceNote": "Regional pricing for 1-month, 12-month and promotional 24-month terms",
      "sourceUrl": "https://surfshark.com/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.8,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Subscription",
        "body": "Sign in to Surfshark, open the email menu and select Subscription."
      },
      {
        "title": "Open Payments",
        "body": "Open Payments on the subscription page."
      },
      {
        "title": "Cancel auto-renewal",
        "body": "Choose Cancel auto-renewal and confirm. Service remains active through the paid term."
      }
    ],
    "ios": [
      {
        "title": "Open Apple subscriptions",
        "body": "Open Settings, tap your name, then Subscriptions."
      },
      {
        "title": "Cancel Surfshark",
        "body": "Select Surfshark and tap Cancel Subscription."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Open Google Play, then the profile menu, Payments & subscriptions and Subscriptions."
      },
      {
        "title": "Cancel Surfshark",
        "body": "Select Surfshark, tap Cancel subscription and confirm."
      }
    ],
    "team": []
  },
  "platformNotes": {},
  "refundInfo": "Surfshark documents a 30-day money-back guarantee for eligible initial purchases. App-store refunds follow the relevant store's rules and other exclusions can apply.",
  "pauseInfo": "Surfshark does not document a direct web-subscription pause. Google Play may offer a store-level pause in eligible regions.",
  "downgradeInfo": "Cancelling auto-renewal keeps the paid bundle active through its term. Surfshark does not document a permanent free VPN tier.",
  "dataRetentionInfo": "Cancellation does not delete the account. Account deletion is separate through live chat, and deleting an active account removes the remaining service time.",
  "factRows": [
    {
      "k": "Effective",
      "v": "End of paid term"
    },
    {
      "k": "Initial refund",
      "v": "30 days"
    },
    {
      "k": "Free plan after",
      "v": "No"
    },
    {
      "k": "Account deleted",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Does Surfshark stop immediately?",
      "answer": "No. Turning off auto-renewal keeps service through the current paid term."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Eligible initial purchases can qualify within Surfshark's 30-day window."
    },
    {
      "question": "How do I cancel a mobile purchase?",
      "answer": "Use subscription settings in the App Store or Google Play."
    },
    {
      "question": "Does cancellation delete my account?",
      "answer": "No. Account deletion is separate and handled through Surfshark support."
    }
  ],
  "officialSources": [
    {
      "title": "Cancel Surfshark auto-renewal",
      "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Manage a Surfshark subscription",
      "url": "https://support.surfshark.com/hc/en-us/articles/17673853278226-Manage-your-subscription",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Surfshark plan options",
      "url": "https://support.surfshark.com/hc/en-us/articles/8958891462418-What-are-Surfshark-subscription-plan-options",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Surfshark pricing",
      "url": "https://surfshark.com/pricing",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Surfshark refund policy",
      "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-Surfshark-s-refund-policy",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Delete a Surfshark account",
      "url": "https://support.surfshark.com/hc/en-us/articles/11271665782034-How-to-delete-my-Surfshark-account",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Cancel an Apple subscription",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Cancel a Google Play subscription",
      "url": "https://support.google.com/googleplay/answer/7018481",
      "lastCheckedAt": "2026-08-10"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-10",
  "nextReviewAt": "2026-10-09",
  "urls": {
    "guide": "https://canicancelit.com/cancel/surfshark",
    "json": "https://canicancelit.com/cancel/surfshark.json",
    "markdown": "https://canicancelit.com/cancel/surfshark.md"
  }
}