{
  "slug": "stytch",
  "name": "Stytch",
  "domain": "stytch.com",
  "category": "identity-privacy",
  "categoryName": "Identity & privacy",
  "description": "Authentication platform for consumer and B2B apps, with passwordless login, SSO, SCIM, MFA and organizations. Stytch customers are now under the Twilio Terms of Service.",
  "directAnswer": "Cancel Stytch by emailing at least 30 days written notice to legalnotices@twilio.com. It takes a few minutes to send, and the Twilio Terms (now the Stytch contract) end 30 days later unless an order form still has time left. Fees already paid are non-refundable.",
  "price": "From $0 / month",
  "priceMonthlyUsd": null,
  "planName": "Pay as you go",
  "subscriptionPlans": [
    {
      "id": "pay-as-you-go",
      "name": "Pay as you go",
      "billingOptions": [],
      "priceNote": "Usage-based, starting at $0 per month. Includes 10,000 MAUs, 5 SSO or SCIM connections and 1,000 M2M tokens. Extra SSO or SCIM connections are $125 each. Email customization add-on is $99.",
      "sourceUrl": "https://stytch.com/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing. Contact Stytch sales. Volume discounts, support SLA and HIPAA/BAA are listed for Enterprise.",
      "sourceUrl": "https://stytch.com/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.2,
  "billingMethods": [
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.twilio.com/en-us/legal/tos",
  "cancellationTime": "~5 minutes",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Review workspace billing",
        "body": "Admins manage billing at stytch.com/dashboard/settings/billing. That page is documented for a payment method and add-ons, not as a cancel button."
      },
      {
        "title": "Email 30 days written notice to Twilio",
        "body": "stytch.com/legal/terms-of-service now redirects to the Twilio Terms of Service. Either party may terminate for convenience with at least 30 days prior written notice to legalnotices@twilio.com."
      },
      {
        "title": "If an order form is in place, wait for that term",
        "body": "If any Order Forms are in effect, the Twilio Terms stay in force until those Order Forms expire or are terminated under their own terms."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Only Admins manage billing and project deletion",
        "body": "Manage Workspace Billing and Delete Projects are Admin-only. Deleting a project removes that project and its environments. Public docs do not treat project deletion as terminating the Twilio agreement."
      },
      {
        "title": "Enterprise and invoice accounts",
        "body": "Enterprise pricing is custom. Invoice payment follows Twilio's terms, including non-refundable fees. Order-form terms control if they conflict."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Stytch's terms URL now serves the Twilio Terms of Service. Use legalnotices@twilio.com for termination notice.",
      "warning": "The Stytch Dashboard billing page is not documented as a cancel-subscription control."
    }
  },
  "refundInfo": "Twilio Terms of Service, which now govern Stytch customers, state that payment obligations are non-cancelable and that fees, once paid, are non-refundable. Charge disputes must be raised in writing within 60 days of the billing date.",
  "pauseInfo": "No pause option is documented.",
  "downgradeInfo": "There is no lower paid plan. Pay as you go already starts at $0, with overage only when you exceed the included 10,000 MAUs, 5 SSO or SCIM connections or 1,000 M2M tokens. Turning off paid add-ons from the Billing page is not documented as terminating the account.",
  "dataRetentionInfo": "The current Twilio Terms do not publish a Stytch-specific retention clock. The Delete Project API deletes a project and all of its environments. The superseded Stytch Terms said the right to use the Services ends immediately on termination. Export data before you send notice if you need a copy.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "30 days after written notice"
    },
    {
      "k": "Free plan after",
      "v": "Pay as you go starts at $0"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel Stytch?",
      "answer": "Send at least 30 days written notice to legalnotices@twilio.com. Stytch's own terms of service URL now serves the Twilio Terms."
    },
    {
      "question": "When does cancellation take effect?",
      "answer": "At least 30 days after written notice, unless an Order Form sets a longer remaining term."
    },
    {
      "question": "Can I get a refund?",
      "answer": "No. Twilio's terms say fees once paid are non-refundable."
    },
    {
      "question": "If I drop below 10,000 MAUs do I still pay?",
      "answer": "Stytch says you pay only for what you use above the included allowances. That is usage, not account termination."
    },
    {
      "question": "Who can change billing?",
      "answer": "Only the Admin Dashboard role can manage workspace billing or delete projects."
    },
    {
      "question": "Does deleting a project cancel Stytch?",
      "answer": "Deleting a project removes that project and its environments. Public docs do not treat that as terminating the Twilio Terms."
    }
  ],
  "officialSources": [
    {
      "title": "Twilio Terms of Service",
      "url": "https://www.twilio.com/en-us/legal/tos",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Stytch Terms of Service (superseded)",
      "url": "https://www.twilio.com/en-us/legal/tos/stytch-tos",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Modern authentication pricing - Stytch",
      "url": "https://stytch.com/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Dashboard Roles and Permissions",
      "url": "https://stytch.com/docs/resources/workspace-management/dashboard-roles-and-permissions",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Delete Project - Stytch Docs",
      "url": "https://stytch.com/docs/api-reference/pwa/api/v3/projects/delete-project",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Stytch Support",
      "url": "https://stytch.com/docs/resources/support/overview",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/stytch",
    "json": "https://canicancelit.com/cancel/stytch.json",
    "markdown": "https://canicancelit.com/cancel/stytch.md"
  }
}