# How to cancel Strapi Cloud

Cancel Strapi Cloud by backing up the project, opening its Settings page and deleting the project. Only the project owner can do this, and deletion permanently removes all data and assets. It takes about 3 minutes. Strapi publishes no prorated cancellation refund.

Managed hosting for Strapi projects with monthly and yearly project subscriptions.

- Category: Databases & backends
- Entry plan: Starter at $29 / month, annual
- Billed via: web, invoice
- Difficulty: Medium (5.6 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://cloud.strapi.io/
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/strapi

## Cancel in a web browser

> For Strapi Cloud, cancellation happens by deleting the hosted project, not through the view-only billing portal.

1. **Back up the project** Deleting a Strapi Cloud project permanently removes its data and assets. Create and verify any required backup before continuing.
2. **Open the project settings** In the Strapi Cloud dashboard, select the project and open Settings. Only the project owner can complete the next step.
3. **Delete the project** Scroll to Delete project, confirm the warning and complete the deletion. Strapi documents this deletion as the Cloud cancellation route.
4. **Confirm the billing status** Open billing.strapi.io and verify that the subscription is scheduled for cancellation or cancelled. The billing portal is view-only for Strapi Cloud cancellation.

> **Warning:** Project deletion permanently removes the project's data and assets.

## Cancel a team plan

1. **Business+ follows the signed agreement** Business+ is a custom sales plan. Check the signed agreement and coordinate with the account team before deleting production projects.

## Refunds, pausing, downgrades and your data

- **Refunds:** Strapi does not document a prorated refund for deleting a Cloud project. Treat deletion as cancellation without a refund unless a signed agreement says otherwise.
- **Pausing:** Strapi documents no subscription pause. Starter projects can sleep when idle, but that does not cancel the subscription.
- **Downgrading:** Strapi Cloud has no permanent free hosted plan. The open-source software can be self-hosted for free, which requires a separate migration before Cloud project deletion.
- **Account data:** Deleting the project permanently removes all project data and assets. Back up anything needed before confirming deletion.

## At a glance

- Cancellation route: Delete project
- Owner required: Yes
- Data deletion: Permanent
- Prorated refund: Not documented

## FAQ

**How do I cancel Strapi Cloud?**

Delete the project from its Settings page in the Strapi Cloud dashboard.

**Can I cancel from the billing portal?**

No. Strapi says the billing portal is view-only for Cloud cancellations. Delete the project in the Cloud dashboard.

**What happens to my project data?**

Project deletion permanently removes all data and assets, so create a backup first.

**Can I get a prorated refund?**

Strapi does not document a prorated refund for deleting a Cloud project.

## Official sources

- [Strapi Cloud pricing](https://strapi.io/pricing-cloud) (checked 2026-08-13)
- [How do I cancel my Strapi Cloud subscription?](https://support.strapi.io/articles/1808557819-how-do-i-cancel-my-strapi-cloud-subscription) (checked 2026-08-13)
- [Understanding your Strapi subscription](https://support.strapi.io/articles/4949010023-understanding-your-strapi-subscription) (checked 2026-08-13)
- [Strapi Cloud legal terms](https://strapi.io/cloud-legal) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/strapi.json