# How to cancel Statsig

Cancel Statsig Pro by emailing written notice to contractnotices@statsig.com before the monthly term ends. It takes about 5 minutes to send and stops the next renewal. Statsig does not publish a Pro refund or post-cancellation data policy, so export required data first.

Product development platform combining feature flags, experimentation, product analytics, and session replay.

- Category: Developer infrastructure
- Entry plan: Pro at $150 / month
- Billed via: web, invoice
- Difficulty: Hard (9.3 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://www.statsig.com/terms
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/statsig

## Cancel in a web browser

1. **Review Usage & Billing** Sign in to the Statsig Console, open Project Settings, and select Usage & Billing to review the billed Pro project and current usage.
2. **Export required project data** Statsig does not publish a post-cancellation project-retention policy. Export anything you need before ending the subscription.
3. **Email written cancellation notice** Send written notice to contractnotices@statsig.com before the current monthly term ends. Statsig says notices are effective when receipt is electronically confirmed, so keep that confirmation.

> **Warning:** The public Usage & Billing documentation covers monitoring, not cancellation. Do not assume that deleting a project cancels billing.

## Cancel a team plan

> Enterprise non-renewal generally requires at least 30 days' notice, subject to the Order Form.

1. **Give Enterprise non-renewal notice** Enterprise subscriptions generally renew for 12 months unless either party gives notice of non-renewal at least 30 days before the term ends. Follow the Order Form and send the notice to contractnotices@statsig.com.

## Refunds, pausing, downgrades and your data

- **Refunds:** The self-service Terms do not publish a standard refund policy. Enterprise fees are non-refundable, payment obligations are non-cancelable, and the Order Form amount cannot be reduced during the term.
- **Pausing:** No subscription pause option is documented in the official pricing, FAQ, self-service Terms, or Enterprise Terms pages.
- **Downgrading:** Statsig has a free Developer tier, but the official public sources do not document whether cancelling Pro automatically downgrades the project, when paid features end, or what happens to prior project configuration.
- **Account data:** The pricing page states one year of raw event-data retention on Developer and unlimited retention on Pro, with custom retention on Enterprise. Official public sources do not document post-cancellation project or account retention and deletion behavior.

## At a glance

- Cancellation fee: Not documented for Pro
- Refund window: Not documented for Pro
- Effective: Next monthly renewal stops
- Free plan after: Not documented

## FAQ

**Where do I cancel Statsig Pro?**

Email written cancellation notice to contractnotices@statsig.com before the current monthly term ends and keep the electronic receipt confirmation.

**When does Statsig Pro cancellation take effect?**

The subscription renews monthly unless cancelled before the current term ends, so a timely notice stops the next renewal.

**Can I get a Statsig Pro refund?**

A standard Pro refund policy is not documented in the self-service Terms. Enterprise fees are explicitly non-refundable and non-cancelable during the term.

**Does Statsig Pro become Developer after cancellation?**

Statsig offers a free Developer tier, but official sources do not say whether cancelling Pro automatically downgrades the project.

**How do Enterprise customers cancel Statsig?**

Follow the Order Form and send written notice to contractnotices@statsig.com. Standard Enterprise Terms require at least 30 days' non-renewal notice.

**What happens to Statsig data after cancellation?**

Official public sources do not document post-cancellation project or account retention and deletion behavior. Export required data before ending service.

## Official sources

- [Statsig pricing](https://www.statsig.com/pricing) (checked 2026-08-13)
- [Statsig FAQ](https://docs.statsig.com/faq) (checked 2026-08-13)
- [Statsig Self Service Terms](https://www.statsig.com/terms) (checked 2026-08-13)
- [Statsig Enterprise Subscription Terms](https://www.statsig.com/enterprise-terms) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/statsig.json