{
  "slug": "spectrum-internet",
  "name": "Spectrum Internet",
  "domain": "spectrum.com",
  "category": "telecom",
  "categoryName": "Internet & telecom",
  "description": "Residential cable internet service with location-dependent plans and promotional pricing.",
  "directAnswer": "Cancel Spectrum Internet by calling residential customer service at 855-757-7328, in person at a local Spectrum office, or by written notice. It takes about 10 minutes, the effective date is confirmed by Spectrum, and leased equipment must be returned within 10 days. Monthly service is not prorated; eligible new subscribers can use the 30-day money-back guarantee.",
  "price": "$30 / month promotional",
  "priceMonthlyUsd": 30,
  "planName": "Internet Advantage",
  "subscriptionPlans": [
    {
      "id": "internet-advantage",
      "name": "Internet Advantage",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 30
        }
      ],
      "priceNote": "$30 per month for 1 year; location eligibility applies",
      "sourceUrl": "https://www.spectrum.com/internet/plans"
    },
    {
      "id": "internet-premier",
      "name": "Internet Premier",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 40
        }
      ],
      "priceNote": "$40 per month for 1 year online; location eligibility applies",
      "sourceUrl": "https://www.spectrum.com/internet/plans"
    },
    {
      "id": "internet-gig",
      "name": "Internet Gig",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 60
        }
      ],
      "priceNote": "$60 per month for 1 year online; location eligibility applies",
      "sourceUrl": "https://www.spectrum.com/internet/plans"
    },
    {
      "id": "internet-2-gig",
      "name": "Internet 2 Gig",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 80
        }
      ],
      "priceNote": "$80 per month for 1 year online in select markets",
      "sourceUrl": "https://www.spectrum.com/internet/plans"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.4,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://www.spectrum.com/policies/annual-customer-notification",
  "cancellationTime": "~10 minutes",
  "cancellationTimeSeconds": 600,
  "steps": {
    "web": [
      {
        "title": "Choose an official cancellation route",
        "body": "Spectrum accepts termination at a local Spectrum office in person, by written notice or by telephone."
      },
      {
        "title": "Request disconnection",
        "body": "Call residential customer service at 855-757-7328 or use the in-person or written route, then confirm the effective date and final billing."
      },
      {
        "title": "Return equipment",
        "body": "Return all leased Spectrum equipment within 10 days after termination and keep the receipt."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {},
  "refundInfo": "Spectrum bills monthly services without proration. New subscribers may qualify for the 30-day money-back guarantee if cancellation is requested in the stated window and equipment is returned; taxes and fees are excluded.",
  "pauseInfo": "No residential Internet pause option is documented in the reviewed official public pages.",
  "downgradeInfo": "Plan availability, price and speed depend on the service address. Contact Spectrum or check address-specific offers to move to a lower tier.",
  "dataRetentionInfo": "Service cancellation does not itself erase customer data. Spectrum provides separate privacy rights for access and deletion under its privacy policies.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None on current no-contract offers"
    },
    {
      "k": "Refund window",
      "v": "30-day guarantee when eligible"
    },
    {
      "k": "Effective",
      "v": "Date confirmed by Spectrum"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Does Spectrum prorate the final month?",
      "answer": "The residential terms say monthly services are not prorated."
    },
    {
      "question": "Does Spectrum Internet have a contract?",
      "answer": "Current public offers say no contract, but check the order details."
    },
    {
      "question": "Must I return Spectrum equipment?",
      "answer": "Yes. Leased equipment must be returned after termination."
    },
    {
      "question": "Can I use the money-back guarantee?",
      "answer": "Eligible new subscribers must cancel in the guarantee window and return equipment."
    }
  ],
  "officialSources": [
    {
      "title": "Spectrum Internet plans",
      "url": "https://www.spectrum.com/internet/plans",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Spectrum annual customer notification",
      "url": "https://www.spectrum.com/policies/annual-customer-notification",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Spectrum residential customer guarantee",
      "url": "https://www.spectrum.com/policies/residential-customer-guarantees",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Spectrum residential general terms",
      "url": "https://www.spectrum.com/policies/residential-general-terms-and-conditions-of-service-dec2021",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Spectrum privacy rights",
      "url": "https://www.spectrum.com/policies/your-privacy-rights",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/spectrum-internet",
    "json": "https://canicancelit.com/cancel/spectrum-internet.json",
    "markdown": "https://canicancelit.com/cancel/spectrum-internet.md"
  }
}