# How to cancel Smartlead

Cancel Smartlead from the profile menu, Settings and Subscription. Select Cancel and complete the confirmation prompts. Base and Pro stay active through the current billing cycle. Custom plans may require chat support. Delete separately billed SmartSenders mailboxes under Email Accounts or their charges continue.

Cold-email outreach and deliverability platform for teams and agencies.

- Category: SEO & marketing
- Entry plan: Base at $32.50 / month billed annually
- Billed via: web
- Difficulty: Medium (5.3 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/smartlead

## Cancel in a web browser

1. **Open Subscription** Sign in, open the profile menu, select Settings and open Subscription.
2. **Select Cancel** Select the cancellation option for the core Smartlead subscription and complete the prompts.
3. **Cancel separate mailbox charges** Open Email Accounts and delete SmartSenders mailboxes that should stop billing. Core-plan cancellation does not cancel these add-ons.
4. **Contact support if required** Use Smartlead chat support for Custom plans or when the self-service cancellation option is unavailable.

## Refunds, pausing, downgrades and your data

- **Refunds:** New core subscriptions have a seven-day full-refund window. The latest renewal can qualify within three days when the product was not used and the reason is valid. Add-ons are non-refundable.
- **Pausing:** Smartlead does not document a subscription-billing pause in its cancellation guide.
- **Downgrading:** SmartSenders mailboxes bill separately and must be deleted under Email Accounts. Custom-plan changes require support.
- **Account data:** Smartlead's public cancellation guide does not publish a fixed retention or deletion schedule for campaign data.

## At a glance

- New-plan refund: 7 days
- Renewal refund: 3 days, unused
- Add-ons: Cancel separately
- Effective: End of cycle for Base and Pro

## FAQ

**When does Smartlead cancellation take effect?**

Base and Pro remain active until the current billing cycle ends. Custom-plan timing is handled by support.

**Does canceling Smartlead stop SmartSenders billing?**

No. Delete separately billed mailboxes under Email Accounts.

**Can I get a Smartlead refund?**

New core subscriptions have seven days. The latest unused renewal can qualify within three days. Add-ons are non-refundable.

**Can I pause Smartlead?**

No subscription-billing pause is documented in the official cancellation guide.

## Official sources

- [Smartlead pricing](https://www.smartlead.ai/pricing) (checked 2026-08-13)
- [How to cancel Smartlead subscription](https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription) (checked 2026-08-13)
- [Smartlead refund policy](https://helpcenter.smartlead.ai/en/articles/224-refund-policy) (checked 2026-08-13)
- [Smartlead pricing plans](https://helpcenter.smartlead.ai/en/articles/439-smartlead-pricing-plans) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/smartlead.json