# How to cancel SigNoz

Cancel SigNoz Cloud from Settings, then Billing: click Cancel subscription, type cancel, and confirm. It takes about a minute. The public FAQ does not say when paid access ends. There is no general unused-time refund; a prorated refund appears only if SigNoz terminates for IP infringement.

OpenTelemetry-native observability. SigNoz Cloud Teams starts at $49 per month including $49 of usage, then usage rates.

- Category: Monitoring
- Entry plan: Teams at $49 / month
- Billed via: web
- Difficulty: Easy (1.8 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://signoz.io/docs/faqs/general/
- Manually verified on 24 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/signoz

## Cancel in a web browser

> The same FAQ also mentions in-product chat and emailing support as cancel channels. Extra workspaces and trial reactivation go through the chatbox or cloud-support@signoz.io.

1. **Open Settings, then Billing** Sign in to SigNoz Cloud. Open Settings, then Billing.
2. **Click Cancel subscription** Click Cancel subscription, type cancel in the confirmation field, and click Cancel subscription to confirm.

> **Warning:** If no payment method is added before a Cloud trial ends, the deployment is deleted after a 7-day grace period.

## Cancel a team plan

1. **Each workspace bills separately** The FAQ says workspace creation is not self-serve in the UI. Each workspace has its own separate billing account. Consolidated billing across multiple workspaces is not currently supported.

## Refunds, pausing, downgrades and your data

- **Refunds:** Termination does not discharge unpaid amounts. You pay for licenses and services rendered before the effective date of termination. The terms do not publish a general unused-time refund. A prorated refund of fees is listed only if SigNoz terminates for IP infringement and chooses that option.
- **Pausing:** No subscription pause option is documented in the general FAQ, pricing page or terms. Marketing copy mentions data ingestion limits so you never get a surprise bill; that is a spend control, not a pause of the subscription.
- **Downgrading:** Community Edition is self-hosted open source, not a Cloud free plan after cancel. The public FAQ does not document a Cloud free tier that remains after Cancel subscription. A Cloud trial without a payment method is deleted after a 7-day grace period.
- **Account data:** On request, SigNoz deletes Usage Data, Personal Data and/or Customer Content within 60 days of termination. The privacy policy generally retains Personal Data for 180 days or 6 months, then deletes it, unless a legal, accounting or reporting duty requires longer. You can also email support@signoz.io to delete Personal Data, or change it in profile or account settings.

## At a glance

- Cancellation fee: None documented
- Refund window: None for unused time; prorated only for IP-infringement termination
- Effective: Not documented in the public FAQ
- Free plan after: No Cloud free plan listed; Community Edition is self-hosted

## FAQ

**How do I cancel SigNoz Cloud?**

Open Settings, then Billing, click Cancel subscription, type cancel, and confirm. The FAQ also mentions in-product chat and emailing support.

**When does cancellation take effect?**

The public FAQ does not say when paid Cloud access ends after Cancel subscription.

**Does SigNoz refund unused time?**

No general unused-time refund is published. You still pay amounts unpaid at termination. A prorated refund is listed only for IP-infringement termination if SigNoz chooses that option.

**What happens after a Cloud trial with no card?**

The deployment is deleted after a 7-day grace period. SigNoz sends email reminders first.

**What happens to my data after I leave?**

On request, SigNoz deletes Usage Data, Personal Data and Customer Content within 60 days. The privacy policy generally retains Personal Data for 180 days or 6 months.

## Official sources

- [SigNoz pricing](https://signoz.io/pricing/) (checked 2026-08-24)
- [SigNoz general FAQs](https://signoz.io/docs/faqs/general/) (checked 2026-08-24)
- [SigNoz Terms of Service](https://signoz.io/terms-of-service/) (checked 2026-08-24)
- [SigNoz Privacy Policy](https://signoz.io/privacy/) (checked 2026-08-24)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/signoz.json