{ "slug": "signoz", "name": "SigNoz", "domain": "signoz.io", "category": "monitoring", "categoryName": "Monitoring", "description": "OpenTelemetry-native observability. SigNoz Cloud Teams starts at $49 per month including $49 of usage, then usage rates.", "directAnswer": "Cancel SigNoz Cloud from Settings, then Billing: click Cancel subscription, type cancel, and confirm. It takes about a minute. The public FAQ does not say when paid access ends. There is no general unused-time refund; a prorated refund appears only if SigNoz terminates for IP infringement.", "price": "$49 / month", "priceMonthlyUsd": 49, "planName": "Teams", "subscriptionPlans": [ { "id": "teams", "name": "Teams", "billingOptions": [ { "cycle": "month", "priceUsd": 49 } ], "priceNote": "Starts at $49 per month and includes $49 of usage (for example 163 GB logs/traces or 490 million metric samples), then $0.30/GB logs and traces and $0.10 per million metric samples. The Startup Program is $19 per month instead of $49 for eligible companies (under 3 years old, fewer than 30 employees, raised less than $6 million).", "sourceUrl": "https://signoz.io/pricing/" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [ { "cycle": "month", "priceUsd": 4000 } ], "priceNote": "Starts at $4,000 per month. Dedicated Cloud includes monthly ingestion usage till $4,000. BYOC and self-host with support are also listed.", "sourceUrl": "https://signoz.io/pricing/" } ], "difficulty": "Easy", "difficultyScore": 1.8, "billingMethods": [ "web" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://signoz.io/docs/faqs/general/", "cancellationTime": "~1 minute", "cancellationTimeSeconds": 60, "steps": { "web": [ { "title": "Open Settings, then Billing", "body": "Sign in to SigNoz Cloud. Open Settings, then Billing." }, { "title": "Click Cancel subscription", "body": "Click Cancel subscription, type cancel in the confirmation field, and click Cancel subscription to confirm." } ], "ios": [], "android": [], "team": [ { "title": "Each workspace bills separately", "body": "The FAQ says workspace creation is not self-serve in the UI. Each workspace has its own separate billing account. Consolidated billing across multiple workspaces is not currently supported." } ] }, "platformNotes": { "web": { "note": "The same FAQ also mentions in-product chat and emailing support as cancel channels. Extra workspaces and trial reactivation go through the chatbox or cloud-support@signoz.io.", "warning": "If no payment method is added before a Cloud trial ends, the deployment is deleted after a 7-day grace period." } }, "refundInfo": "Termination does not discharge unpaid amounts. You pay for licenses and services rendered before the effective date of termination. The terms do not publish a general unused-time refund. A prorated refund of fees is listed only if SigNoz terminates for IP infringement and chooses that option.", "pauseInfo": "No subscription pause option is documented in the general FAQ, pricing page or terms. Marketing copy mentions data ingestion limits so you never get a surprise bill; that is a spend control, not a pause of the subscription.", "downgradeInfo": "Community Edition is self-hosted open source, not a Cloud free plan after cancel. The public FAQ does not document a Cloud free tier that remains after Cancel subscription. A Cloud trial without a payment method is deleted after a 7-day grace period.", "dataRetentionInfo": "On request, SigNoz deletes Usage Data, Personal Data and/or Customer Content within 60 days of termination. The privacy policy generally retains Personal Data for 180 days or 6 months, then deletes it, unless a legal, accounting or reporting duty requires longer. You can also email support@signoz.io to delete Personal Data, or change it in profile or account settings.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "None for unused time; prorated only for IP-infringement termination" }, { "k": "Effective", "v": "Not documented in the public FAQ" }, { "k": "Free plan after", "v": "No Cloud free plan listed; Community Edition is self-hosted" } ], "faq": [ { "question": "How do I cancel SigNoz Cloud?", "answer": "Open Settings, then Billing, click Cancel subscription, type cancel, and confirm. The FAQ also mentions in-product chat and emailing support." }, { "question": "When does cancellation take effect?", "answer": "The public FAQ does not say when paid Cloud access ends after Cancel subscription." }, { "question": "Does SigNoz refund unused time?", "answer": "No general unused-time refund is published. You still pay amounts unpaid at termination. A prorated refund is listed only for IP-infringement termination if SigNoz chooses that option." }, { "question": "What happens after a Cloud trial with no card?", "answer": "The deployment is deleted after a 7-day grace period. SigNoz sends email reminders first." }, { "question": "What happens to my data after I leave?", "answer": "On request, SigNoz deletes Usage Data, Personal Data and Customer Content within 60 days. The privacy policy generally retains Personal Data for 180 days or 6 months." } ], "officialSources": [ { "title": "SigNoz pricing", "url": "https://signoz.io/pricing/", "lastCheckedAt": "2026-08-24" }, { "title": "SigNoz general FAQs", "url": "https://signoz.io/docs/faqs/general/", "lastCheckedAt": "2026-08-24" }, { "title": "SigNoz Terms of Service", "url": "https://signoz.io/terms-of-service/", "lastCheckedAt": "2026-08-24" }, { "title": "SigNoz Privacy Policy", "url": "https://signoz.io/privacy/", "lastCheckedAt": "2026-08-24" } ], "verified": true, "manuallyVerifiedAt": "2026-08-24", "nextReviewAt": "2026-10-23", "urls": { "guide": "https://canicancelit.com/cancel/signoz", "json": "https://canicancelit.com/cancel/signoz.json", "markdown": "https://canicancelit.com/cancel/signoz.md" } }