# How to cancel Shopify

Cancel Shopify as the store owner from Settings, then Plan, in the Shopify admin: select Cancel plan and confirm with the store password. It takes about 5 minutes and the store deactivates at the end of the current billing cycle. Shopify says plan charges are non-refundable, and pending app usage, transaction and shipping-label charges are still collected.

Hosted commerce platform for online and in-person stores.

- Category: Hosting & deployment
- Entry plan: Basic at $39 / month
- Billed via: web, invoice
- Difficulty: Medium (5.9 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/shopify

## Cancel in a web browser

> Canceling the plan also deactivates the store at the end of the billing cycle.

1. **Sign in as the store owner** Only the store owner can deactivate an eligible Shopify store.
2. **Open Settings, then Plan** In Shopify admin, go to Settings and select Plan.
3. **Select Cancel plan** Choose Cancel plan, then review any downgrade or Pause and Build options, domains and pending charges.
4. **Confirm app removal** Select Cancel my plan and uninstall all apps, then continue. Shopify charges pending app usage, transaction and shipping-label amounts.
5. **Confirm with the store password** Choose a reason, continue, enter the password and select Cancel plan. The store deactivates at the end of the current billing cycle.

> **Warning:** Review domains, external app subscriptions, pending charges and payout access before confirming.

## Cancel a team plan

> Shopify Plus cancellation requires Shopify Plus Support.

1. **Contact Shopify Plus Support** Shopify Plus stores cannot use the standard self-serve deactivation flow. Contact Shopify Plus Support or the Merchant Success Specialist for cancellation.

## Refunds, pausing, downgrades and your data

- **Refunds:** Shopify states that subscription plan charges are non-refundable. Canceling during a free trial without selecting a paid plan needs no further action, but a selected paid plan must be canceled manually. Pending app usage, transaction fees and shipping-label charges are collected at cancellation.
- **Pausing:** Eligible stores can switch to Pause and Build for a reduced monthly fee. Checkout is disabled, the storefront remains visible, and third-party apps can keep charging unless they are separately canceled. A new active plan must be selected when resuming sales.
- **Downgrading:** Shopify presents available lower plans and Pause and Build before deactivation. A prepaid downgrade normally takes effect at the end of the current billing cycle. Plus stores must contact Shopify Plus Support.
- **Account data:** Shopify guarantees deactivated store information for two years so the store can be reopened. Store owners can request earlier deletion of customer personal data. Canceling does not automatically erase billing records, pending payouts or legally required information.

## At a glance

- Cancellation fee: None; pending charges remain
- Refund window: No plan refunds
- Effective: End of billing cycle
- Free plan after: No

## FAQ

**Does canceling Shopify close the store immediately?**

No. An eligible store deactivates at the end of the current billing cycle.

**Does Shopify refund unused subscription time?**

No. Shopify states that subscription plan charges are non-refundable.

**What happens to Shopify apps when I cancel?**

Shopify automatically uninstalls apps and charges pending amounts, but apps billed outside Shopify must be canceled separately.

**Can I pause a Shopify store?**

Eligible stores can switch to Pause and Build for a reduced fee, with checkout disabled.

**How long does Shopify keep a deactivated store?**

Shopify guarantees the store information for two years so it can be reopened.

**How do I cancel Shopify Plus?**

Contact Shopify Plus Support or the Merchant Success Specialist.

## Official sources

- [Deactivate a Shopify store](https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store) (checked 2026-08-08)
- [Shopify pricing](https://www.shopify.com/pricing) (checked 2026-08-08)
- [Shopify cancellation billing considerations](https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store) (checked 2026-08-08)
- [Shopify refund policy for plans](https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/shopify.json