# How to cancel Sentry

Cancel Sentry from Settings, then Subscription under Usage & Billing, signed in as a Billing-role user or Org Owner, by downgrading to the free Developer plan. It takes about a minute and the change is processed at the end of the current contract cycle, so paid features last until the term ends. Downgrades and cancellations cannot be refunded.

Application monitoring platform that tracks errors, traces, session replays and logs so developers can fix issues in production.

- Category: Monitoring
- Entry plan: Team at $29 / month
- Billed via: web
- Difficulty: Medium (4.6 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://sentry.io/orgredirect/organizations/:orgslug/settings/billing/overview/
- Manually verified on 6 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/sentry

## Cancel in a web browser

> Sentry's help-center cancellation articles sit behind a sign-in wall, so the flow above follows the public docs: Settings → Subscription, Billing/Owner role required, effective at the end of the contract cycle.

1. **Sign in with a Billing or Owner account** Only Billing-role users and Org Owners can change the subscription. Members, Admins and Managers see limited details only.
2. **Open Settings, then Subscription** In your organization's Settings, click Subscription under the "Usage & Billing" heading.
3. **Downgrade to the free Developer plan** Change your plan off the paid tier. Sentry states you revert to the base Developer plan at the end of your current contract; the exact button labels are not published in the docs.
4. **Note when it takes effect** Downgrades and cancellations are processed at the end of the current contract cycle - monthly or annual - so paid features last until the term ends.

## Cancel a team plan

1. **Only Billing or Owner roles can change the plan** The Billing role and Org Owners can edit billing information and subscription details.
2. **Annual contracts end at the contract cycle** Cancellations are processed at the end of the current contract cycle and cannot be refunded, so an annual contract runs to its renewal date.
3. **Deleting the whole organization** On the Organization Settings page, click Remove Organization; after confirmation the organization is queued for deletion.

## Refunds, pausing, downgrades and your data

- **Refunds:** Sentry's billing docs state that plan downgrades and cancellations are processed at the end of the current contract cycle and cannot be refunded. Upgrades take effect immediately.
- **Pausing:** No pause option is documented in the publicly accessible docs. (A help-center article on pausing exists but is behind a sign-in wall.)
- **Downgrading:** After cancelling you revert to the free Developer plan at the end of the contract cycle: one user, 5k errors and 5M spans per month. Data sent beyond plan volume is dropped, not charged. Retention is set at ingest time, so existing events keep their paid-plan retention while new data gets the Developer plan's 30 days.
- **Account data:** Errors, replays and attachments are retained 90 days on paid plans and 30 days on the free Developer plan; logs, profiles and crons keep 30 days everywhere. Data past retention becomes inaccessible. Removing an organization queues it for deletion; closing your user account removes associated data after a 24-hour wait, and a sole-owner's organization is deleted with it.

## At a glance

- Cancellation fee: None
- Refund window: None
- Effective: End of contract cycle
- Free plan after: Yes, Developer

## FAQ

**When does my cancellation take effect?**

At the end of the current contract cycle, whether you pay monthly or annually. You keep paid features until that date.

**Can I get a refund for the remaining time?**

No. Downgrades and cancellations are processed at the end of the contract cycle and cannot be refunded.

**What happens to my event data after I downgrade?**

Retention is set at ingest time: stored events keep their original retention, new data on the Developer plan gets 30 days, and data past retention becomes inaccessible.

**Who in my organization can cancel the subscription?**

Only users with the Billing role or Org Owners.

**Will I be charged if I go over my quota instead of upgrading?**

No. Data beyond your reserved volume and pay-as-you-go budget is dropped without charge - but monitoring stops for the rest of the cycle.

**Can I keep using Sentry for free after cancelling?**

Yes. You revert to the free Developer plan: one user, 5k errors and 5M spans per month, forever.

## Official sources

- [Pricing & billing - Sentry docs](https://docs.sentry.io/pricing/) (checked 2026-08-06)
- [Sentry pricing](https://sentry.io/pricing/) (checked 2026-08-06)
- [Data retention periods - Sentry docs](https://docs.sentry.io/security-legal-pii/security/data-retention-periods/) (checked 2026-08-06)
- [Organization and user management - Sentry docs](https://docs.sentry.io/organization/membership/) (checked 2026-08-06)
- [Account preferences - Sentry docs](https://docs.sentry.io/account/user-settings/) (checked 2026-08-06)
- [Billing quota management - Sentry docs](https://docs.sentry.io/pricing/quotas/) (checked 2026-08-06)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/sentry.json