{
  "slug": "sentry",
  "name": "Sentry",
  "domain": "sentry.io",
  "category": "monitoring",
  "categoryName": "Monitoring",
  "description": "Application monitoring platform that tracks errors, traces, session replays and logs so developers can fix issues in production.",
  "directAnswer": "Cancel Sentry from Settings, then Subscription under Usage & Billing, signed in as a Billing-role user or Org Owner, by downgrading to the free Developer plan. It takes about a minute and the change is processed at the end of the current contract cycle, so paid features last until the term ends. Downgrades and cancellations cannot be refunded.",
  "price": "$29 / month",
  "priceMonthlyUsd": 29,
  "planName": "Team",
  "subscriptionPlans": [
    {
      "id": "team",
      "name": "Team",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 312
        },
        {
          "cycle": "month",
          "priceUsd": 29
        }
      ],
      "priceNote": "$29 per month, billed monthly; $26 per month ($312 per year) when billed annually",
      "sourceUrl": "https://sentry.io/pricing/"
    },
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 960
        },
        {
          "cycle": "month",
          "priceUsd": 89
        }
      ],
      "priceNote": "$89 per month, billed monthly; $80 per month ($960 per year) when billed annually",
      "sourceUrl": "https://sentry.io/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing, contact sales",
      "sourceUrl": "https://sentry.io/pricing/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 4.6,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://sentry.io/orgredirect/organizations/:orgslug/settings/billing/overview/",
  "cancellationTime": "~1 minute",
  "cancellationTimeSeconds": 60,
  "steps": {
    "web": [
      {
        "title": "Sign in with a Billing or Owner account",
        "body": "Only Billing-role users and Org Owners can change the subscription. Members, Admins and Managers see limited details only."
      },
      {
        "title": "Open Settings, then Subscription",
        "body": "In your organization's Settings, click Subscription under the \"Usage & Billing\" heading."
      },
      {
        "title": "Downgrade to the free Developer plan",
        "body": "Change your plan off the paid tier. Sentry states you revert to the base Developer plan at the end of your current contract; the exact button labels are not published in the docs."
      },
      {
        "title": "Note when it takes effect",
        "body": "Downgrades and cancellations are processed at the end of the current contract cycle - monthly or annual - so paid features last until the term ends."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Only Billing or Owner roles can change the plan",
        "body": "The Billing role and Org Owners can edit billing information and subscription details."
      },
      {
        "title": "Annual contracts end at the contract cycle",
        "body": "Cancellations are processed at the end of the current contract cycle and cannot be refunded, so an annual contract runs to its renewal date."
      },
      {
        "title": "Deleting the whole organization",
        "body": "On the Organization Settings page, click Remove Organization; after confirmation the organization is queued for deletion."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Sentry's help-center cancellation articles sit behind a sign-in wall, so the flow above follows the public docs: Settings → Subscription, Billing/Owner role required, effective at the end of the contract cycle."
    }
  },
  "refundInfo": "Sentry's billing docs state that plan downgrades and cancellations are processed at the end of the current contract cycle and cannot be refunded. Upgrades take effect immediately.",
  "pauseInfo": "No pause option is documented in the publicly accessible docs. (A help-center article on pausing exists but is behind a sign-in wall.)",
  "downgradeInfo": "After cancelling you revert to the free Developer plan at the end of the contract cycle: one user, 5k errors and 5M spans per month. Data sent beyond plan volume is dropped, not charged. Retention is set at ingest time, so existing events keep their paid-plan retention while new data gets the Developer plan's 30 days.",
  "dataRetentionInfo": "Errors, replays and attachments are retained 90 days on paid plans and 30 days on the free Developer plan; logs, profiles and crons keep 30 days everywhere. Data past retention becomes inaccessible. Removing an organization queues it for deletion; closing your user account removes associated data after a 24-hour wait, and a sole-owner's organization is deleted with it.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "End of contract cycle"
    },
    {
      "k": "Free plan after",
      "v": "Yes, Developer"
    }
  ],
  "faq": [
    {
      "question": "When does my cancellation take effect?",
      "answer": "At the end of the current contract cycle, whether you pay monthly or annually. You keep paid features until that date."
    },
    {
      "question": "Can I get a refund for the remaining time?",
      "answer": "No. Downgrades and cancellations are processed at the end of the contract cycle and cannot be refunded."
    },
    {
      "question": "What happens to my event data after I downgrade?",
      "answer": "Retention is set at ingest time: stored events keep their original retention, new data on the Developer plan gets 30 days, and data past retention becomes inaccessible."
    },
    {
      "question": "Who in my organization can cancel the subscription?",
      "answer": "Only users with the Billing role or Org Owners."
    },
    {
      "question": "Will I be charged if I go over my quota instead of upgrading?",
      "answer": "No. Data beyond your reserved volume and pay-as-you-go budget is dropped without charge - but monitoring stops for the rest of the cycle."
    },
    {
      "question": "Can I keep using Sentry for free after cancelling?",
      "answer": "Yes. You revert to the free Developer plan: one user, 5k errors and 5M spans per month, forever."
    }
  ],
  "officialSources": [
    {
      "title": "Pricing & billing - Sentry docs",
      "url": "https://docs.sentry.io/pricing/",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Sentry pricing",
      "url": "https://sentry.io/pricing/",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Data retention periods - Sentry docs",
      "url": "https://docs.sentry.io/security-legal-pii/security/data-retention-periods/",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Organization and user management - Sentry docs",
      "url": "https://docs.sentry.io/organization/membership/",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Account preferences - Sentry docs",
      "url": "https://docs.sentry.io/account/user-settings/",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Billing quota management - Sentry docs",
      "url": "https://docs.sentry.io/pricing/quotas/",
      "lastCheckedAt": "2026-08-06"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-06",
  "nextReviewAt": "2026-10-05",
  "urls": {
    "guide": "https://canicancelit.com/cancel/sentry",
    "json": "https://canicancelit.com/cancel/sentry.json",
    "markdown": "https://canicancelit.com/cancel/sentry.md"
  }
}