{
  "slug": "sendgrid",
  "name": "Twilio SendGrid Email API",
  "domain": "sendgrid.com",
  "category": "domains-email",
  "categoryName": "Domains & email",
  "description": "Transactional email delivery through SMTP and HTTP APIs, with volume-based self-serve plans and custom Premier contracts.",
  "directAnswer": "Cancel Twilio SendGrid from Settings, Account Details, then Your Products by choosing Cancel Subscription and completing the prompts. It takes about 3 minutes; service stays available through the calendar month, then changes to End of Trial. Refunds are limited to eligible unused current-month subscription charges.",
  "price": "$19.95 / month",
  "priceMonthlyUsd": 19.95,
  "planName": "Essentials 50K",
  "subscriptionPlans": [
    {
      "id": "essentials-50k",
      "name": "Essentials 50K",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 19.95
        }
      ],
      "priceNote": "Includes 50,000 emails per month; overage is $0.00133 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "essentials-100k",
      "name": "Essentials 100K",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 34.95
        }
      ],
      "priceNote": "Includes 100,000 emails per month; overage is $0.00088 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "pro-100k",
      "name": "Pro 100K",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 89.95
        }
      ],
      "priceNote": "Includes 100,000 emails per month; overage is $0.00110 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "pro-300k",
      "name": "Pro 300K",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 249
        }
      ],
      "priceNote": "Includes 300,000 emails per month; overage is $0.00091 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "pro-700k",
      "name": "Pro 700K",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 499
        }
      ],
      "priceNote": "Includes 700,000 emails per month; overage is $0.00078 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "pro-1-5m",
      "name": "Pro 1.5M",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 799
        }
      ],
      "priceNote": "Includes 1,500,000 emails per month; overage is $0.00059 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "pro-2-5m",
      "name": "Pro 2.5M",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 1099
        }
      ],
      "priceNote": "Includes 2,500,000 emails per month; overage is $0.00047 per email",
      "sourceUrl": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf"
    },
    {
      "id": "premier",
      "name": "Premier",
      "billingOptions": [],
      "priceNote": "Custom pricing for more than 2.5 million emails per month",
      "sourceUrl": "https://www.twilio.com/en-us/products/email-api/pricing"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.6,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://app.sendgrid.com/account/products",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Your Products",
        "body": "Sign in to the Twilio SendGrid Console and go to Settings, Account Details, then Your Products. You need Administrator privileges."
      },
      {
        "title": "Click Cancel Subscription",
        "body": "Scroll to the bottom of Your Products and click Cancel Subscription."
      },
      {
        "title": "Continue through the confirmation",
        "body": "Acknowledge the information, click Continue Cancellation, answer the cancellation survey, and continue."
      },
      {
        "title": "Confirm cancellation",
        "body": "Click Confirm Cancellation. The package remains available through the end of the calendar month, then changes to End of Trial."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "web": {
      "warning": "Cancelling does not delete the SendGrid account or its data. Data deletion is a separate Support request."
    },
    "team": {
      "note": "The public self-serve procedure does not document non-renewal for custom Premier or invoiced commitments. Check the contract and use your account contact or Support."
    }
  },
  "refundInfo": "A refund can be discussed for the latest monthly subscription charge only when there has been no usage in the current calendar month, no overages, and no contacts stored in Marketing Campaigns. Prior-month overages and contact-storage charges are not refundable.",
  "pauseInfo": "No separate subscription pause option is documented in the official billing or cancellation pages.",
  "downgradeInfo": "After a paid Email API package is cancelled or downgraded, it remains usable through the end of the month and then changes to End of Trial. Sending stops and some features become inaccessible; cancellation does not delete the account or its data.",
  "dataRetentionInfo": "Cancelling a paid subscription does not delete the SendGrid account or its data. Account and data deletion is a separate Support request after cancellation and permanently removes access to the account and its data.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented for self-serve plans"
    },
    {
      "k": "Refund window",
      "v": "Eligible unused current-month charge only"
    },
    {
      "k": "Effective",
      "v": "End of calendar month"
    },
    {
      "k": "Free plan after",
      "v": "No, End of Trial"
    }
  ],
  "faq": [
    {
      "question": "When does SendGrid cancellation take effect?",
      "answer": "The paid package stays available through the end of the current calendar month. On the first day of the next month it changes to End of Trial and can no longer send email."
    },
    {
      "question": "Who can cancel a SendGrid subscription?",
      "answer": "An Account Administrator or a teammate with Administrator privileges must cancel it from the SendGrid Console."
    },
    {
      "question": "Can SendGrid Support cancel it for me?",
      "answer": "No. Twilio says Support cannot cancel or downgrade on your behalf; if you cannot sign in, contact Support for access help."
    },
    {
      "question": "Can I get a SendGrid refund?",
      "answer": "Only the latest monthly subscription charge may qualify, and only with no current-month usage, no overages, and no Marketing Campaigns contacts stored."
    },
    {
      "question": "Does cancellation delete my SendGrid data?",
      "answer": "No. Subscription cancellation does not delete the account or its data. Request permanent account and data deletion from Support separately."
    },
    {
      "question": "Is there a SendGrid subscription pause?",
      "answer": "No separate pause option is documented in SendGrid's official billing or cancellation pages."
    }
  ],
  "officialSources": [
    {
      "title": "Twilio SendGrid Email API pricing",
      "url": "https://www.twilio.com/en-us/products/email-api/pricing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Twilio SendGrid Email API plan comparison",
      "url": "https://www.twilio.com/content/dam/twilio-com/global/en/pricing/all-pricing/twi121--sendgrid-pricing-pdf-st1.pdf",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Billing - SendGrid Docs",
      "url": "https://www.twilio.com/docs/sendgrid/ui/account-and-settings/billing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel or downgrade your Twilio SendGrid paid subscription",
      "url": "https://help.twilio.com/articles/47337958877083",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Twilio SendGrid trial account plan",
      "url": "https://help.twilio.com/articles/47846436523419",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Requesting a Twilio SendGrid subscription refund",
      "url": "https://help.twilio.com/articles/47346237932187",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Requesting account data deletion",
      "url": "https://help.twilio.com/articles/47304756638619",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/sendgrid",
    "json": "https://canicancelit.com/cancel/sendgrid.json",
    "markdown": "https://canicancelit.com/cancel/sendgrid.md"
  }
}