# How to cancel Segment Cancel Segment from Settings > Usage & Billing > Plans, or delete the workspace from Workspace Settings > General Settings. It takes a few minutes; workspace deletion is irrevocable after 5 days. Monthly Team plans get a prorated final bill; Segment does not refund prepaid annual time after the trial. Twilio Segment Connections collects customer events and sends them to destinations and warehouses. This is not Twilio SMS, Voice or SendGrid. - Category: Databases & backends - Entry plan: Team at $120 / month - Billed via: web, invoice - Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 3 minutes - Direct cancellation page: https://www.twilio.com/docs/segment/guides/usage-and-billing/billing - Manually verified on 17 Aug 2026 against official sources - Canonical guide: https://canicancelit.com/cancel/segment ## Cancel in a web browser > This is Twilio Segment Connections, billed in the Segment workspace, not a Twilio SMS account. 1. **Sign in to the Segment workspace** Open app.segment.com. Changing the plan is a workspace action, not a user-account action. 2. **Open Settings, then Usage & Billing, then Plans** If you already have a Segment workspace, change which plan it is on from Settings > Usage & Billing > Plans. 3. **Cancel or downgrade to Free** Follow the plan-change prompts on that page. Exact button labels after Plans are not published. Cancelling or downgrading during the 2-week Team trial incurs no charges. 4. **Stop data flow if you are on an annual plan** If you cancel an annual plan but keep sending data, you may still incur MTU overage charges. Fully delete the workspace or cycle write keys to stop data flow. > **Warning:** Deleting your Segment login does not cancel the workspace subscription. ## Cancel a team plan > Team is credit-card self-serve. Business is invoice and contact sales. 1. **Deleting a user account does not cancel billing** Deleting your account only stops that login. The workspace still holds the subscription and will still be charged. 2. **Delete the workspace if you want the workspace gone** Go to Workspace Settings, open the General Settings tab, then click Delete Workspace. Segment irrevocably deletes the workspace 5 days later. Revoke Workspace Deletion is available during those 5 days. ## Refunds, pausing, downgrades and your data - **Refunds:** In most cases Segment does not offer refunds. Monthly Team: if you cancel or downgrade before the end of the billing period you get a final prorated bill for the $120 base plus MTU over the included 10,000. Annual Team: Segment does not issue refunds for the prepaid year after the trial ends. - **Pausing:** No pause option is documented. You can downgrade to the Free plan from Settings > Usage & Billing > Plans. - **Downgrading:** Change plan at Settings > Usage & Billing > Plans. Downgrading to Free during the 14-day Team trial incurs no charges. Exceeding Free's 1,000 MTU limit once in 6 months locks the UI but data can still flow; a second overage in 6 months also stops data. - **Account data:** Segment irrevocably deletes a workspace 5 days after you click Delete Workspace. Deleted sources and workspaces cannot be recovered. Deleting a user account does not delete the workspace or stop charges. ## At a glance - Cancellation fee: None documented - Refund window: Prorated on monthly Team; none on annual - Effective: Plan change immediate; workspace delete after 5 days - Free plan after: Yes, if you downgrade to Free ## FAQ **Does deleting my Segment login cancel the bill?** No. The workspace holds the subscription. Delete or downgrade the workspace plan, or you will still be charged. **What do I pay if I cancel a monthly Team plan mid-cycle?** A final prorated bill for the $120 base plus any MTUs over the included 10,000, at the rates on the pricing page. **Can I get a refund on an annual Team plan?** No. Segment does not refund the prepaid annual amount after the trial ends. **How long do I have to undo workspace deletion?** 5 days. Open Workspace Settings > General Settings and click Revoke Workspace Deletion. **Is this the same as cancelling Twilio SMS?** No. Twilio Segment is billed in the Segment workspace. Twilio communications accounts close from the Twilio Console, which is a different product. **Is there a free plan after I cancel Team?** Yes. You can downgrade to Free (1,000 MTUs). Exceeding that limit can lock the account. ## Official sources - [Billing and Account FAQs - Twilio Segment docs](https://www.twilio.com/docs/segment/guides/usage-and-billing/billing) (checked 2026-08-17) - [Account Management - Twilio Segment docs](https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management) (checked 2026-08-17) - [Connections pricing - Twilio Segment](https://www.twilio.com/en-us/products/connections/pricing) (checked 2026-08-17) - [Twilio Terms of Service](https://www.twilio.com/legal/tos) (checked 2026-08-17) --- Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/segment.json