{
  "slug": "segment",
  "name": "Segment",
  "domain": "segment.com",
  "category": "databases-backends",
  "categoryName": "Databases & backends",
  "description": "Twilio Segment Connections collects customer events and sends them to destinations and warehouses. This is not Twilio SMS, Voice or SendGrid.",
  "directAnswer": "Cancel Segment from Settings > Usage & Billing > Plans, or delete the workspace from Workspace Settings > General Settings. It takes a few minutes; workspace deletion is irrevocable after 5 days. Monthly Team plans get a prorated final bill; Segment does not refund prepaid annual time after the trial.",
  "price": "$120 / month",
  "priceMonthlyUsd": 120,
  "planName": "Team",
  "subscriptionPlans": [
    {
      "id": "team",
      "name": "Team",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 120
        }
      ],
      "priceNote": "Starts at $120 per month for 10,000 MTUs. Extra MTUs are usage-based. Annual billing is offered at up to 20% off; no fixed annual USD total is published.",
      "sourceUrl": "https://www.twilio.com/en-us/products/connections/pricing"
    },
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [],
      "priceNote": "Custom pricing, invoice, contact sales",
      "sourceUrl": "https://www.twilio.com/en-us/products/connections/pricing"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Sign in to the Segment workspace",
        "body": "Open app.segment.com. Changing the plan is a workspace action, not a user-account action."
      },
      {
        "title": "Open Settings, then Usage & Billing, then Plans",
        "body": "If you already have a Segment workspace, change which plan it is on from Settings > Usage & Billing > Plans."
      },
      {
        "title": "Cancel or downgrade to Free",
        "body": "Follow the plan-change prompts on that page. Exact button labels after Plans are not published. Cancelling or downgrading during the 2-week Team trial incurs no charges."
      },
      {
        "title": "Stop data flow if you are on an annual plan",
        "body": "If you cancel an annual plan but keep sending data, you may still incur MTU overage charges. Fully delete the workspace or cycle write keys to stop data flow."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Deleting a user account does not cancel billing",
        "body": "Deleting your account only stops that login. The workspace still holds the subscription and will still be charged."
      },
      {
        "title": "Delete the workspace if you want the workspace gone",
        "body": "Go to Workspace Settings, open the General Settings tab, then click Delete Workspace. Segment irrevocably deletes the workspace 5 days later. Revoke Workspace Deletion is available during those 5 days."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "This is Twilio Segment Connections, billed in the Segment workspace, not a Twilio SMS account.",
      "warning": "Deleting your Segment login does not cancel the workspace subscription."
    },
    "team": {
      "note": "Team is credit-card self-serve. Business is invoice and contact sales."
    }
  },
  "refundInfo": "In most cases Segment does not offer refunds. Monthly Team: if you cancel or downgrade before the end of the billing period you get a final prorated bill for the $120 base plus MTU over the included 10,000. Annual Team: Segment does not issue refunds for the prepaid year after the trial ends.",
  "pauseInfo": "No pause option is documented. You can downgrade to the Free plan from Settings > Usage & Billing > Plans.",
  "downgradeInfo": "Change plan at Settings > Usage & Billing > Plans. Downgrading to Free during the 14-day Team trial incurs no charges. Exceeding Free's 1,000 MTU limit once in 6 months locks the UI but data can still flow; a second overage in 6 months also stops data.",
  "dataRetentionInfo": "Segment irrevocably deletes a workspace 5 days after you click Delete Workspace. Deleted sources and workspaces cannot be recovered. Deleting a user account does not delete the workspace or stop charges.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "Prorated on monthly Team; none on annual"
    },
    {
      "k": "Effective",
      "v": "Plan change immediate; workspace delete after 5 days"
    },
    {
      "k": "Free plan after",
      "v": "Yes, if you downgrade to Free"
    }
  ],
  "faq": [
    {
      "question": "Does deleting my Segment login cancel the bill?",
      "answer": "No. The workspace holds the subscription. Delete or downgrade the workspace plan, or you will still be charged."
    },
    {
      "question": "What do I pay if I cancel a monthly Team plan mid-cycle?",
      "answer": "A final prorated bill for the $120 base plus any MTUs over the included 10,000, at the rates on the pricing page."
    },
    {
      "question": "Can I get a refund on an annual Team plan?",
      "answer": "No. Segment does not refund the prepaid annual amount after the trial ends."
    },
    {
      "question": "How long do I have to undo workspace deletion?",
      "answer": "5 days. Open Workspace Settings > General Settings and click Revoke Workspace Deletion."
    },
    {
      "question": "Is this the same as cancelling Twilio SMS?",
      "answer": "No. Twilio Segment is billed in the Segment workspace. Twilio communications accounts close from the Twilio Console, which is a different product."
    },
    {
      "question": "Is there a free plan after I cancel Team?",
      "answer": "Yes. You can downgrade to Free (1,000 MTUs). Exceeding that limit can lock the account."
    }
  ],
  "officialSources": [
    {
      "title": "Billing and Account FAQs - Twilio Segment docs",
      "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Account Management - Twilio Segment docs",
      "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Connections pricing - Twilio Segment",
      "url": "https://www.twilio.com/en-us/products/connections/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Twilio Terms of Service",
      "url": "https://www.twilio.com/legal/tos",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/segment",
    "json": "https://canicancelit.com/cancel/segment.json",
    "markdown": "https://canicancelit.com/cancel/segment.md"
  }
}