{
  "slug": "scaleway",
  "name": "Scaleway",
  "domain": "scaleway.com",
  "category": "hosting-deployment",
  "categoryName": "Hosting & deployment",
  "description": "European cloud platform. This guide covers Scaleway Virtual Instances billed in EUR, not Dedibox dedicated servers.",
  "directAnswer": "Close Scaleway from Organization Settings: click Close account, type Close, choose a reason, and click Close account again. Closing is scheduled within minutes, and leftover resources can still be billed for up to 10 days. The checked Virtual Instance pages do not document a general refund for unused compute time.",
  "price": "From €0.43 / month",
  "priceMonthlyUsd": null,
  "planName": "Development Instances",
  "subscriptionPlans": [
    {
      "id": "development-instances",
      "name": "Development Instances",
      "billingOptions": [],
      "priceNote": "EUR before tax. STARDUST1-S is listed at €0.0006/hour (~€0.43/month) in PAR-1. Storage and public IPv4 are extra. No official USD list price.",
      "sourceUrl": "https://www.scaleway.com/en/pricing/virtual-instances/"
    },
    {
      "id": "general-purpose-instances",
      "name": "General Purpose Instances",
      "billingOptions": [],
      "priceNote": "EUR before tax, hourly with approximate monthly totals on the price list. Configuration-dependent. No official USD list price.",
      "sourceUrl": "https://www.scaleway.com/en/pricing/virtual-instances/"
    },
    {
      "id": "compute-optimized-instances",
      "name": "Compute Optimized Instances",
      "billingOptions": [],
      "priceNote": "EUR before tax, hourly. Configuration-dependent. No official USD list price.",
      "sourceUrl": "https://www.scaleway.com/en/pricing/virtual-instances/"
    },
    {
      "id": "memory-optimized-instances",
      "name": "Memory Optimized Instances",
      "billingOptions": [],
      "priceNote": "EUR before tax, hourly. Configuration-dependent. No official USD list price.",
      "sourceUrl": "https://www.scaleway.com/en/pricing/virtual-instances/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.2,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://console.scaleway.com/settings/organization/information",
  "cancellationTime": "~5 minutes",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Delete Instances and other resources",
        "body": "Open CPU & GPU Instances, choose the Availability Zone, click the more icon, select Delete, type DELETE, and click Delete Instance. Deleting an Instance is irreversible."
      },
      {
        "title": "Open Organization Settings",
        "body": "You must be the Organization Owner. Open Organization Settings in the console."
      },
      {
        "title": "Click Close account",
        "body": "Scroll to Close account and click Close account."
      },
      {
        "title": "Type Close and confirm",
        "body": "Type Close, click Continue closing, select the reasons, then click Close account. Closing is scheduled. Resources you leave behind can still be billed for up to 10 days."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Only the Organization Owner can close the account",
        "body": "Closing requires Ownership of the Organization. Members cease to exist with the Organization when the account is closed."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Closing the account is different from the GDPR Erase your account and data request.",
      "warning": "Delete resources first. Leftover resources can still be billed for up to 10 days after you close the account."
    }
  },
  "refundInfo": "Checked Virtual Instance pricing and close-account pages do not document a general refund for unused compute time. Leftover resources are billed for usage before their manual deletion, which can take up to 10 days.",
  "pauseInfo": "Powering off an Instance releases the node. When powered off, only its volumes and any reserved flexible IP are billed. Powering off is not an account pause.",
  "downgradeInfo": "Closing the account permanently deletes the Organization's servers, resources, services and backups, but you keep console access and can ask support to reopen it. There is no free Virtual Instance plan after closing.",
  "dataRetentionInfo": "Closing the account deletes resources, services and backups but keeps billing information, invoices and security settings. The separate GDPR erase request permanently deletes logs, historic data, account settings and personal data and can take up to 72 hours, and it fails if resources remain or invoices are unpaid.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None documented"
    },
    {
      "k": "Effective",
      "v": "Scheduled close; leftover resources up to 10 days"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "What is the difference between closing a Scaleway account and erasing it?",
      "answer": "Close account deletes resources but keeps console access and account settings. Erase personal data is a separate irreversible GDPR request after resources are gone and invoices are paid."
    },
    {
      "question": "When does Scaleway stop billing after I close the account?",
      "answer": "Delete resources first. Remaining resources can still be billed for up to 10 days."
    },
    {
      "question": "Does powering off a Scaleway Instance stop all charges?",
      "answer": "No. Powered-off Instances still bill volumes and any reserved flexible IP."
    },
    {
      "question": "Can I reopen a closed Scaleway account?",
      "answer": "Yes. You keep console access and can open a support ticket to reopen."
    },
    {
      "question": "Are Scaleway Virtual Instance prices in USD?",
      "answer": "No. The official Virtual Instances price list is in EUR before tax."
    }
  ],
  "officialSources": [
    {
      "title": "How to close an account",
      "url": "https://www.scaleway.com/en/docs/account/how-to/close-account/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How to manage your personal data",
      "url": "https://www.scaleway.com/en/docs/account/how-to/manage-my-personal-data-gdpr/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "I cannot close my account and erase personal data",
      "url": "https://www.scaleway.com/en/docs/account/troubleshooting/cannot-erase-account/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How to delete an Instance",
      "url": "https://www.scaleway.com/en/docs/instances/how-to/delete-instance/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How to power off your Instance",
      "url": "https://www.scaleway.com/en/docs/instances/how-to/power-off-instance/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Virtual Instances Pricing",
      "url": "https://www.scaleway.com/en/pricing/virtual-instances/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Pricing",
      "url": "https://www.scaleway.com/en/pricing/",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/scaleway",
    "json": "https://canicancelit.com/cancel/scaleway.json",
    "markdown": "https://canicancelit.com/cancel/scaleway.md"
  }
}